Ward Administrator

Job overview

An exciting opportunity has arisen to join our team in the Acute Services as an Administrator for an individual who is keen to develop their skills. We are looking to recruit an experienced administrator to join the service, working in our mental health inpatient wards as a team administrator. Your duties will include supporting patients and their relatives who are admitted into the ward as well as providing comprehensive administrative support to the multidisciplinary team of doctors, nurses, support workers and other professionals involved in patient care.

Main duties of the job

The post holder will provide an efficient and professional service ensuring quality service to all users, their families and professionals contacting the Ward. The post holder will also be required to cover other wards within The Chase Building to provide support during absence of other administrators.

The perfect candidate will have a flexible approach in providing administration support to the multi-disciplinary teams working with a client group with mental health problems. There will be client and carer telephone contact and face-to-face contact on daily basis, therefore good communication skills are essential. You should have good organisational skills and have experience of dealing with members of the public. You will need to have good communication and interpersonal skills and have the ability to use your own initiative.

You will need to be:

• An experienced administrator
• An excellent verbal & written communicator with strong interpersonal skills
• A true team player and be able to use your initiative
• A multi-tasker with a “can do” attitude
• Proficient in all MS packages, Microsoft Word, PowerPoint, etc.
• Able to swiftly solve problems & work under pressure without compromising quality
• You must be able to work independently and as a team, prioritising workload in an environment that is constantly changing.

Detailed job description and main responsibilities

Duties you will be responsible for include;

• Ensuring the smooth & safe management of our patient care on the ward.
• Attend Pride and Joy meetings, taking team minutes, editing, and issuing reports
• Maintain effective filing systems and decant service user notes in line with Medical Records policy and procedure.
• Scanning and uploading paperwork on the electronic system.
• To provide a high quality administrative, clerical and reception service for patients and their carers who access the Trust services.
• The post holder will encompass regular telephone liaison with external agencies.
• You will be required to use your initiative in all aspects of secretarial and clerical work to efficiently prioritise work and meet deadlines, as the service requires.

Further duties can be found on the job description and person specification.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.