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Job requirements
Essential
20 listedRequirements the employer expects applicants to meet.
- Experience
Experience of working in a busy office / customer care environment
- Experience
Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Trust Values
Demonstrate Trust Values
- Qualifications
Good General Education (eg. GCSE English and Maths A-C)
- Qualifications
QCF Business Administration Level 2 - or equivalent qualification / experience/ willing to work towards completion of this
- Qualifications
QCF Customer Service Level 2 - or equivalent qualification / experience/ willing to work towards completion of this
- Personal Attributes
Work effectively and flexibly as part of a team to meet the needs of the services
- Personal Attributes
Confident in dealing with people at all levels
- Personal Attributes
Ability to travel to multiple sites
- Knowledge and Skills
Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Knowledge and Skills
Advanced keyboard / IT skills Including audio typing
- Knowledge and Skills
Ability to manage and prioritise own and other’s workload and use own initiative
- Knowledge and Skills
Ability to audio-type
- Knowledge and Skills
Understanding of working in a supervisory role
- Knowledge and Skills
Good organisation skills and ability to multitask
- Knowledge and Skills
Good time management skills
- Knowledge and Skills
Good knowledge and understanding of reception / office procedures
- Knowledge and Skills
Ability to take and transcribe notes of meetings in a timely manner
- Knowledge and Skills
Ability to maintain relevant recording and information systems
- Knowledge and Skills
Understand confidentiality and apply the principles in every day working practice
Desirable
Not listed in the available specification.
Job overview
There is an opportunity for a Team Secretary, Band 3, to work 37.5 hours per week, Monday to Friday 9am to 5pm based at Longford Primary Care Centre to work in the Community Mental Health Older Adult Service admin team.
Coventry & Warwickshire Partnership NHS Trust has an exciting opportunity for an individual with excellent secretarial, communication and organisational skills to join the admin team who support the Community Mental Health Older Adult Coventry Service. The service consists of a team of clinicians from different professional backgrounds with skills in assessing people to see if they have dementia. They also provide post diagnostic information and other support for people who have just been given a diagnosis of dementia.
Main duties of the job
Team Secretaries are vital members of the team providing support to clinicians and managers and supervising the day to day workload of the Admin Support colleagues. You will support the standardisation of admin support across the Trust to improve the efficiency and effectiveness of the admin support received by clinical services. We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
Detailed job description and main responsibilities
We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care would be an advantage. Applicants will need to be computer literate in Word, Excel and Outlook with excellent accuracy in data inputting. Experience of minute taking is desirable as you will be required to attend MDT and Professional meetings to take minutes. You must have the ability to multitask, manage and prioritise your own workload and be able to work on both your own initiative and as part of a team.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
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Applying for this NHS job
This advert is for Team Secretary with Coventry and Warwickshire Partnership NHS Trust in Coventry, England. It is listed as a Band 3 Team secretary role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 02 Oct 2026.
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