Search for more jobs in Manchester
Job overview
At GMMH we are investing significantly into our Community Mental Health provision.
The Gateway Service is a referral management & triaging service. All new external referrals to the GMH Trust will be received by the Gateway Service where the referrals will be logged prior to being directed to the appropriate services under the GMMH Service for management.
The Gateway Administrator will provide an efficient and effective administrative service with the Gateway Team. Carrying out all administrative tasks in relation to the Gateway role, answering telephone calls to GPs, various clinical staff and professionals, patients & relatives. The Administrator will also carry out a variety of administrative tasks as directed by Senior Admin Manager.
Main duties of the job
- To support the processing of the referrals that are received by the Gateway team following established protocol
- To support system management: as you will be the first point of contact for external referrals into the trust.
- Dealing efficiently, precisely and courteously with telephone callers & to provide telephone support to GPs, appropriate referrers, health care professionals, also patients and ensuring accurate data info is provided.
Detailed job description and main responsibilities
Please see attached job description and person specification
Staff benefits
- Pay Enhancements
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Knowledge
Essential
- Use of Microsoft Office
Desirable
- Knowledge of patient systems
Experience
Essential
- Office Experience
Desirable
- Working in NHS experience
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Administrative and IT roles in Manchester
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Team Administrator with Greater Manchester Mental Health NHS Foundation Trust in Hexagon Tower. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent: 9 till 5 Monday to Friday. The application deadline is 26 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (13 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.