Team Administrator

Job overview

The post holder will provide an administrative function to the Referral and Triage Practitioners within the Specialist Community Forensic Team. The Team Administrator will co-ordinate the patient referral pathway with responsibility for ensuring referrals are processed, assessments are arranged and the process is conducted within the required timeframes.

Main duties of the job

The post holder will undertake general office duties including minuting team meetings, typing of letters and correspondence and managing mailboxes. They will answer and manage calls from patients and their carers / relatives and other health and social care professionals.

Detailed job description and main responsibilities

• Co-ordinate and direct contact for written and telephone enquiries for referrals to AFS on behalf of Referral and Triage Practitioners, using judgement to establish validity and priority of the contact.
• Deal with any patient enquiries, providing information about the referral process, using judgement and always observing patient confidentiality.
• Process all referrals received, ensuring updates to clinical information systems align with Trust and service guidelines.
• Monitor shared administration email inboxes and action as appropriate and in a timely manner.
• Liaise with outside agencies, other hospitals, medical services, clients and their relatives using their knowledge and judgement of any given situation ensuring clear information flow.
• As directed, record activity onto the appropriate medium, meeting all required deadlines.
• Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
• Maintain accurate and up-to-date patient records, including referral information.
• To input good quality data in the EPR to support with driving quality improvement and performance.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.