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Job overview
The Gateway Service is a referral management & triaging service. All new external referrals to the GMH Trust will be received by the Gateway Service where the referrals will be logged prior to being directed to the appropriate services under the GMMH Service for management.
The Gateway Administrator will provide an efficient and effective administrative service with the Gateway Team. Carrying out all administrative tasks in relation to the Gateway role,answering telephone calls to GPs, various clinical staff and professionals, patients & relatives.
The Administrator will also carry out a variety of administrative tasks as directed by Senior Admin Manager
Please note that this post is not eligible for a sponsorship.
Main duties of the job
To support the processing of the referrals that are received by the Gateway team following established protocol
- To support system management: as you will be the first point of contact for external referrals into the trust.
- Dealing efficiently, precisely and courteously with telephone callers
- & to provide telephone support to GPs, appropriate referrers, health care professionals, also patients and ensuring accurate data info is provided.
- To simultaneously and confidently use several software packages whilst speaking with all external referrers.
- To support data quality and performance as part of the day-to-day role.
- To input referrals onto the Paris system also will use the Liquid logic system.
Detailed job description and main responsibilities
Staff benefits
Pay Enhancements – 36% additional for Evenings (8pm onwards) and Saturdays and 72% additional for Sundays and Bank holidays.
27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
Excellent pension
Cycle to work scheme
Salary sacrifice car scheme
Wellbeing programme
Blue Light Card Discounts
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Knowledge
Essential
- Use of Microsoft Office
Desirable
- Knowledge of patient systems
Experience
Essential
- Office Experience
Desirable
- Working in NHS experience
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Applying for this NHS job
This advert is for Team Administrator with Greater Manchester Mental Health NHS Foundation Trust in North View. It is listed as a Band 3 Team administrator role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Secondment: 9 months (Maternity Cover). The application deadline is 18 Sep 2026.
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