Support Secretary

Job overview

Are you starting out in your career or are you looking to use your skills and experience in a new role? The Christie NHS Foundation Trust is looking for enthusiastic Support Secretaries to provide comprehensive support in the Medical Oncology department. You will be joining a friendly team of Medical Secretaries within the Oncology Department and as such will be a flexible team player.

Experience and knowledge of medical audio transcription and medical terminology would be advantageous. The role will include all aspects of secretarial duties and the ability to plan and prioritise a varied workload is essential. Organisation, communication and team working skills are key, as you will be working in a busy, demanding and rewarding environment. We actively support and develop our staff to ensure patients receive the best quality care.

This post will be part time @ 25hrs, with the option of hybrid working. The Trust are committed to supporting flexible working agreements.

When applying for this position, please refer to the person specification and demonstrate within your application form, how you meet the criteria, providing examples where possible.

Main duties of the job

• Type clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time/ targets and ensure that office instructions are followed/ referred to the PA/Medical Secretary as appropriate.
• To carry out discharge process for patients who have been discharged from the service.
• Ensure accurate input of patient details when entering data on to information databases and Patient Administration System (Careflow), including routine use of case note tracking system.
• Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature.
• Scanning of correspondence and test results into patient electronic case notes.
• Closely liaise with Clinic Managers and PA/Medical Secretaries to ensure new patient referrals are registered on Careflow, triaged, and subsequently appointed in accordance with clinical instructions. Liaise with PA/Medical Secretary to ensure accurate booking of clinical appointments for both new and review patients.
• Liaise with internal and external departments to arrange clinical investigations and procedures.

Detailed job description and main responsibilities

SPECIFIC DUTIES AND RESPONSIBILITIES:

Typing of clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time / targets with the use of the digital dictation system.

Ensure accurate input of patient details when entering data on to information databases and patient administration system.

Scanning of correspondence and test results into patient electronic case notes.

Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential.

Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature.

Provide data to the Information Department as required.

Liaise with internal and external departments to arrange clinical investigations/procedures.

Liaise with staff at all levels both internally and externally.

Contribute to the training of new members of staff within a given area as required.

ADDITIONAL REQUIREMENTS

Follow risk management procedures at all times including the identification, assessment and management of risk within the division.

To abide by all Trust policies and Procedures.

To be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning.

This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.