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Job overview
The University Hospitals of Liverpool Group has an exciting opportunity for an experienced Senior Communications Manager to support high‑quality internal and external communications across our Unity Liverpool Transformation programme powered by Nervecentre EPR. In this fixed‑term role, you’ll work within the EPR Change and Transformation workstream to deliver timely, effective communications aligned with EPR delivery. You will collaborate with colleagues at all levels, provide specialist communications and media advice, support reputation management and create engaging content across multiple channels. This is a chance to promote ground breaking transformation across all UHL Group sites and strengthen relationships with partners, patients, staff and stakeholders. Hybrid working is available, with on‑site presence expected each week.
Main duties of the job
-Deliver internal and external communications supporting UHL’s EPR transformation activity. -Ensure communications are timely, effective and aligned with Trust EPR strategy. -Provide specialist communications and media advice to staff, including senior leaders. -Support proactive and reactive media work to protect and enhance the Trust’s reputation. -Lead media events, launches and visits, including high‑profile and VIP engagements. -Produce high‑quality content such as newsletters, campaigns, digital assets and publications. -Build and maintain relationships with local, regional, specialist and national media. -Support internal campaigns to boost staff engagement with research. -Coordinate stakeholder engagement for EPR projects with the wider Comms and Marketing team. -Contribute to planning and delivering social media and online content.
Detailed job description and main responsibilities
External Communications -Deliver proactive and reactive communications promoting EPR and supporting Trust objectives. -Identify strong media stories and enhance the Trust’s reputation. -Monitor media coverage and share insights with senior staff. -Work with partners and agencies on joint communications. -Produce press releases, statements, briefings and promotional content. -Support external campaigns on research and Trust priorities. -Represent the Trust at events when required.
Internal Communications -Deliver internal communications and campaigns promoting EPR and transformation Trust goals. -Work with EPR project teams on project specific campaigns. -Produce and manage campaign materials. -Support staff to improve internal communication flow. -Create staff briefings, newsletters and digital content. -Lead internal newsletters with colleagues and design/print agencies.
Stakeholder Engagement -Coordinate stakeholder engagement for EPR activities. -Align activities with the Trust’s engagement plan. -Represent the Trust as needed.
Digital & Social Media -Support planning and creation of social and digital content. -Assist with online campaigns promoting EPR. -Ensure digital content meets Trust branding and tone.
Person specification
Other
Essential
- Strong commitment to high standards or service delivery and customer care
- Organised and systematic in approach and highly attentive to detail
Skills
Essential
- Ability to prioritise and deliver objectives in a complex environment
- Ability to manage multiple priorities and meet demanding deadlines
- Diplomatic and able to work effectively with a wide range of people at all levels inside and outside the organisation
- Ability to work flexibly
- Ability to work individually and as a member of a team
- Ability to work on own initiative, to exercise sound judgement and discretion and to seek advice when necessary
- Excellent written and verbal communication skills
- Excellent planning, prioritising and organising skills
Knowledge
Essential
- Detailed knowledge and understanding of the NHS including latest developments and policy initiatives
- Understanding, knowledge and track record of managing internal and external communications in a large organisation
- Excellent knowledge of local and national policies and priorities
Experience
Essential
- Demonstrable experience in a communications/PR environment
- Marketing experience
- Demonstrable experience of developing and implementing marketing strategies
- Staff management experience
- Experience of working in a corporate communications environment
Desirable
- Experience in an NHS or other public sector communications/PR environment
- Experience of consultation in the NHS
- Experience of leading marketing events, in public or private sector
Qualifications
Essential
- Educated to degree level or equivalent
Desirable
- Professional management qualification
- Postgraduate qualification in marketing, communications or public relations
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Applying for this NHS job
This advert is for Senior EPR Communications Manager with Liverpool University Hospitals NHS Foundation Trust in Liverpool, North West, England. It is listed as a Band 7 Administrative and IT role. The advertised salary is £49,387 - £56,515 per annum. The contract type is 2 years (Fixed term or secondment). The application deadline is 21 Jul 2026.
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