Senior Analyst - Outpatient (Community)

Job overview

We have an exciting opportunity for a Senior Analyst to join the IT Clinical Systems (ITCS) Directorate as part of the Community team. In this role you will be responsible for the design, development, testing and deployment of enhancements to existing system functionality, ensuring solutions are safe, effective and aligned with clinical and operational requirements.

This role involves working closely with end users to analyse change requests, facilitate discussions, and build consensus on changes to clinical workflows and existing working practices. Change requests are received through the service desk, via the WOT and larger programmes of work managed as projects.

A key focus of the role is driving continuous improvement through the delivery of software enhancements. The post holder will play a significant role in the planning, configuration, testing and validation of software upgrades, ensuring all changes are implemented safely, meet clinical and operational requirements, and maintain the integrity and reliability of the system.

Main duties of the job

The ITCS Senior Analysts support and maintain a portfolio of Epic and non-Epic solutions and products that are essential to the smooth running of multiple busy, cutting-edge, highly digitised services across GSTT, KCH and soon LGT. We are seeking someone with a strong aptitude for digital systems and a natural born problem solver. Equally as important to these skills will be your understanding of workflow and processes required in an acute NHS Trust and/or community settings, particularly with regard to all Community workflows . You must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user community as well as with other teams within the programme team. Experience in project management and/or change management methodologies and techniques would be an advantage.

The successful candidate will work with a team of analysts, supported by an Application Manager and Deputy Application Managers in a fast-paced and innovative setting. Key duties will involve working closely with external stakeholders to review, design, configure, test and deploy workflows and clinical content within Epic. You will support end users with issues and problems, resolving their support tickets in a professional and timely fashion. There will be opportunities to work on specific optimisation projects, software upgrades and other potential expansion of the portfolio and platform.

Detailed job description and main responsibilities

As a senior member of the IT Clinical Systems Team the post holder is responsible for delivering and developing a share of the Epic and other software systems’ configuration build and; overseeing the work of the Band 6 Analyst. In particular it will involve:

• Being a link person between the ITCS team, system users and other stakeholders and to help manage and prioritise calls and requests to the team;
• Helping to direct careful planning for systems implementation and the roll-out process, taking into account all dependent variables and liaise with all affected teams, staff and departments;
• Being a member of the multi-disciplinary configuration team, ensuring a consistent approach to the configuration and integration between the Epic modules and across the wider team;
• Managing, co-ordinating and leading the configuration requirements and ensure build is delivered in a timely way.
• Being a key member of a designated Configuration and Application team ensuring design integrity
• Analysing and suggest ways to improve current workflows and working practices;
• Working with the appropriate stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary;
• Assisting with preparation for the testing and upgrading of the system to ensure it is safe, usable, secure and robust;
• Work with the clinical systems teams to support complex Epic, and other, software demonstrations and present information on the teams’ progress to the appropriate forums, adapted in a way in which makes it easy for the audience to understand;
• Recording and responding to comments and complaints on the proposed system, resolving complex problems and dealing with unanticipated issues, referring only where necessary;
• Actively monitoring the systems on a regular basis for user or system errors or problems, working with the Band 6 Support Analyst;
• Participating in regular process review, feedback and system development meetings both within the ITCS team and with external stakeholders;
• To assist in the optimisation of the Trust’s EHR system.

Please refer to the attached JD for further details

**Please note that candidates who do not hold a current Epic certification will be required to undertake and pass an online Epic Sphinx assessment once shortlisted as an interview pre-requisite**