Job overview
We have vacancies for motivated and enthusiastic staff members to work for the Community Reception team. The post holder will be customer focused and provide a comprehensive service. Communication and organisational skills are essential.
The post holder must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality. Previous experience is desirable . Staff member must be willing to work across all sites as required.
Post holder will be required to cover sickness and absence. The service is open Monday to Friday 7am to 7pm depending on service needs and shifts are allocated according to ensuring service needs are met.
Main duties of the job
The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment.
Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients.
To participate in training and development programmes both internal and externally.
Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.
Detailed job description and main responsibilities
Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations.
Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels.
Sorting and distribution of mail to all departments.
Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required.
Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.
To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout.
Generally monitor security within the building.
Ensuring reception and waiting areas are kept clean, tidy and safe.
Report any incidents or accidents in accordance with Trust Policy.
Staff may be required to work from other bases within the organisation.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Values
Essential
- Continuous Improvement - Committed to making improvements to our services for the benefit of all
- Accountability - taking ownership to anticipate, develop and deliver high quality care
- Respect - how we treat others in an inclusive and supportive way
- Enthusiasm - demonstrate our passion and pride for what we do and how we do it.
- Support - actively supporting others with compassion and courage
SKILLS:
Essential
- Standard keyboard skills
QUALIFICATIONS:
Essential
- GCSE or NVQ2 or equivalent experience
Desirable
- Customer Service Qualification
Knowledge/Experience
Essential
- IT literate
- Proven experience of word processing, spreadsheet, and email software
- Experience of using patient administration systems
- Experience of general administration office skills – filing, photocopying, faxing, note taking
- Experience of working to conflicting demands and work effectively within teams
- Ability to work in a confidential and sensitive manner.
- Experience of handling cash/raising invoices relating to patient charges
- Ability to plan, prioritise and schedule own work.
- Good organisation skills
- Ability to work without supervision.
- Able to work flexibly in accordance with service needs.
- Effective communication and interpersonal skills including telephone skills and face to face communication
Desirable
- Demonstrable knowledge of supervising other secretarial/administrative staff
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Applying for this NHS job
This advert is for Receptionist/Administration Assistant with Mersey Care NHS Foundation Trust in Various. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 07 Sep 2026.
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