Receptionist - Sexual Health

Job overview

We are looking to recruit a new Receptionist to join our friendly team in axess Warrington and Halton sexual health. The post holder will be expected to work across some of our community clinics in these boroughs. Communication skills will be key to this role.

Main duties of the job

Dealing with telephone enquiries, booking in patients using the Electronic Patient Records System , basic patient triage and general administration duties (training will be provided where necessary). Successful candidates will be expected to work on a main reception desk, in a front facing role as part of an integrated team.

Detailed job description and main responsibilities

Axess Sexual Health

Appendix to Job Description AS.OS.R0143z Clerical Officer (Generic) Band 2

Task List – Clerk Band 2

These are tasks and responsibilities additional to those included in the above Job Description which are required of the role within Axess Sexual Health Services. This list is not exhaustive and will be subject change depending on service developments, staff appraisal, support, and Supervision.

Additional Tasks:

• To receive incoming calls from healthcare professionals and patients wishing to access the service.
• To enter and amend patient personal information into Electronic Patient Record systems.
• To welcome and greet patients at service reception desks and respond to queries / enquiries from the public, directing patients appropriately.
• To process incoming and outgoing calls on the telephone triage line and respond to queries /enquiries from the public, directing patients appropriately.
• To follow correct processes for dealing with complaints and escalate as necessary.
• To identify necessary changes to local protocols necessary to aid service improvements and highlight these to an appropriate manager.
• To prioritise urgent correspondence and enquiries using own initiative and judgement and seeking guidance when required.
• To ensure mandatory training compliance is maintained and participate in any training and development relevant to the role.
• To follow the reception emergency contingency procedure in relation to computer or network break down.
• To adhere to data protection policies and procedures across clinics and sites and ensure that confidential information is not disclosed, and that electronic and paper records are stored securely.
• To communicate fluently and clearly with patients without judgement and with empathy.
• To support the processing of patient requests via telephone, email, or text message to cancel or change appointments.
• To liaise with colleagues at all levels both within the team.
• To support delivery of services across all shift patterns and Axess Sexual Health main and sub hub locations required by the needs of the service.
• To undertake any other duties commensurate with the role including cover for and undertaking duties of absent colleagues as and when required.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.