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Job overview
This post is a fixed term/secondment for 9 months due to maternity cover. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Are you a highly motivated and skilled individual looking for an exciting Programme Support Officer opportunity to support and lead service transformational projects? If the answer is yes then we’d love to hear from you.
You will provide portfolio, programme and project management administrative support to teams within the Research, Data and Digital Directorate, such as:
- Real Time Suspected Suicide Surveillance (RTSSS)
- Child Death Review Programme (CDRP)
Reporting to the Programme Manager, you will be responsible for providing professional robust governance and efficient administrative support enabling the delivery of successful programmes/projects. This will involve working with key stakeholders to design, plan, manage and deliver the programmes/projects on time and to agreed goals, objectives, resources, milestones, and measures of success which deliver the programme/project objectives.
You will be expected to work across multiple programmes/projects and be able to easily adapt to meet organisational priorities.
Main duties of the job
- To develop and maintain key reporting documents and programme documentation including (but not limited to) programme/project plans, impact assessments (including DPIA) issue logs and risk registers. Escalate issues and risks as appropriate.
- Assist the Programme Manager and Consultant by providing administrative support for meetings involving accurate recording of minutes and action notes and timely circulation of papers, generating reports, and maintaining effective audit trails, version control and tracking processes using SharePoint.
- Act as a first point of contact and reference for the identified programmes/projects for queries and information. Dealing with and responding effectively to queries from stakeholders providing relevant information as appropriated.
- To assist with the development of service specifications and subsequent monitoring requirements which enable evidencing delivery of required outcomes.
- Coordinate and manage programme/project activities, ensuring effective delivery and compliance with organisational standards.
Detailed job description and main responsibilities
The Programme Support Officer is responsible for the effective planning and organisation of a range of programme activities and work streams including:
Communication and Stakeholder Engagement: Ensure effective communication by engaging with leads using negotiation and diplomacy, keeping stakeholders informed and involved in programme/project development and progress. This includes maintaining a consistent communication strategy, presenting complex and sometimes sensitive information appropriately, and fostering strong relationships and teamwork across various disciplines and departments within the Trust.
Facilitating Project Outcomes: Coordinate and implement programme processes, ensuring they are managed according to targets and timelines. This involves communicating sensitive business information professionally and compassionately, especially when there are barriers to understanding or the need for cooperation through tact, negotiation, or persuasive skills.
Handling Complex Inquiries: Serve as the first point of contact for complex programme inquiries, assessing, resolving, or escalating issues. Build relationships with colleagues within the organisation, wider system partners, and external organisations. Plan, evaluate, and recommend the appropriate use of resources within the programme.
Managing Administrative Tasks: Ensure the programme operates effectively by handling comprehensive administrative tasks. These include developing programme scope and objectives with stakeholder involvement, managing programme activities and workstreams, maintaining the programme library on SharePoint, organising meetings and events, managing agendas, taking confidential formal minutes, recording clear actions and initiating implementation, coordinating and allocating tasks, measuring and analysing programme performance using appropriate tools, implementing process changes where necessary, and completing standard forms, surveys, and audits.
Ensuring Compliance: Maintain compliance with Information Governance policy and Standard Operating Procedures by keeping organisational and programme reports accurate and efficient. This includes completing Data Sharing Agreements, Data Protection Impact Assessments (DPIAs), Information Asset Registers, and managing all documentation in line with the organisation’s Record Keeping Policy.
Developing and Implementing Procedures: Lead the development, implementation, and compliance of programme processes and standard operating procedures throughout the programme/project lifecycle. Advise and assist the programme team in applying project procedures, updating risk registers, managing delegated budgets, handling programme correspondence, and facilitating prompt action while ensuring confidentiality compliance in handling sensitive data.
Engaging in Quality and Service Improvement: Monitor, evaluate, and review programme/project delivery, identifying new ways of working or potential efficiencies. Investigate issues, reflect on personal and others’ practices, and coordinate with project team members regarding development.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Applicant requirements
Welsh language skills are desirable
Person specification
Other
Essential
- Ability to travel between sites in a timely manner to meet the needs of the service.
Experience
Essential
- Experience supporting projects in a formal project environment where professional management methods and techniques were applied including evaluation.
- Experience of managing and organising multiple projects simultaneously.
- Experience of implementing and managing documentation control systems including the use of SharePoint or equivalent.
- Full understanding of the Principles of Data Protection, Information Asset management, including for example, completing of DPIA’s and other impact assessments or data sharing agreements.
- Experience of using MS Project or equivalent to manage project reporting.
- Risk Management experience.
- Formal minuting.
Desirable
- Previous NHS experience
Skills and Attributes
Essential
- Excellent written and verbal communication skills including presentation skills.
- Excellent interpersonal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority.
- Ability to structure, schedule & monitor programmes of work.
- Confident in the understanding of the project life cycle and able to implement processes for successful monitoring and delivery of the projects/programmes.
- Proven ability in developing work processes, assess the effectiveness of these and make appropriate improvements.
- Proficient in the use of standard Microsoft software, such as Outlook, Teams, Word, Excel, PowerPoint and SharePoint.
- Ability to work under pressure whilst meeting deadlines and adapt to changes in demand and workload.
- Strong problem-solving skills.
- Ability to work unsupervised with responsibility for managing own work.
- Ability to demonstrate understanding and application of our workplace values, together with the underpinning behaviours identified for success in this role.
Desirable
- Welsh Language Skills are desirable at levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Qualifications and Knowledge
Essential
- Level 6 qualification (e.g. bachelor’s degree BA/BSc, NVQ level 6); or equivalent qualification; or equivalent level of relevant knowledge and skills
- Project Management qualification e.g. Agile or equivalent
- Knowledge of project management methodologies
- Evidence of continuous professional development
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Applying for this NHS job
This advert is for Programme Support Officer with Public Health Wales NHS Trust in Public Health Wales. It is listed as a Band 5 Administrative and IT role. The advertised salary is £32,557 - £39,631 per annum. The contract type is 9 months (Fixed term/secondment Until 23/09/2027 with potential to extend due to maternity cover). The application deadline is 01 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (25 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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