Patient Services Officer

Job overview

Right to work: We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position. Skilled Worker sponsorship will be assigned in line with Trust procedure. Visit https://www.gov.uk/skilled-worker-visa

We have a vacancy for a full time 37.5 hr per week position.

An exciting opportunity has arisen in Clatterbridge Liverpool for a motivated and proactive individual to become part of a busy and friendly appointments team. The role can be varied and complex but with a high level of job satisfaction.

Working pattern: Monday - Friday between 08:00 & 18:00 (Week 1 08:00-1600, Week 2 10:00-18:00) including some weekends & Bank Holidays. This position is based in Clatterbridge Liverpool and will include reception work and back office working.

The role requires the candidate to be a good team player. The successful candidate will join an administration and clerical group with good peer support. The role will offer opportunities to learn new skills within Network Services and have variety in their day to day activities.

The post holder will be responsible for ensuring patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases is advantageous.

Main duties of the job

Scheduling of complex chemotherapy appointments and outpatient appointments as per protocols

Ensure appropriate administrative actions for clinic outcomes of outpatient and chemotherapy appointments, and to dispose of appointments with the required time limits to support with the achievement of Key Performance Indicators

Communicate with patients regarding appointments, liaising with clinicians regarding complex cases - via telephone, text service & email and deal with barriers to understanding

Change, amend and cancel appointments at the request of the appropriate teams and patients.

Allow early opportunity to escalate capacity issues in accordance with pathway targets.

Organise interpreters where needed for patient OPD and treatment appointments.

To maintain and improve own skills by undertaking the appropriate training and development opportunities relevant to the post.

Maintain and ensure 100% compliance with all mandatory training using ESR

To participate in all administrative and clerical duties

To maintain confidentiality at all times

To maintain multiple email boxes

To have a knowledge of a range of procedures and appointments across multiple services

Requires multitasking

Using multiple applications

Supporting other teams/areas within the Hub

Reception cover

Please note, this post may involve weekend & Bank Holiday working on a rotational/shift basis

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.