Patient Access and Safety Liaison Officer

Job overview

This unique role combines reception, patient liaison, and security responsibilities, placing you at the heart of our services. You will be the first point of contact for patients, carers, visitors, and professionals, helping to create a safe, welcoming, and supportive environment while working closely with clinical and operational teams.

If you are calm under pressure, passionate about helping people, and committed to delivering excellent customer service, we would love to hear from you.

Main duties of the job

Key Responsibilities

• Welcome and assist patients, visitors, carers, and staff across Trust sites.
• Act as the first point of contact for individuals attending services, including those experiencing mental health distress or crisis.
• Manage reception duties including appointments, telephone enquiries, email correspondence, room bookings, scanning, and administrative support.
• Provide a professional, empathetic, and customer-focused service at all times.
• Monitor and maintain safe access to Trust premises.
• Respond appropriately to security incidents, panic alarms, and emergency situations.
• Support clinical teams when required with challenging or distressed service users.
• Work collaboratively with Fire Wardens and support evacuation procedures during emergencies.
• Ensure clinical and public areas are secure at the end of the day.
• Communicate effectively using telephones, radios, and Trust systems.
• Report maintenance, security, and health and safety concerns promptly.
• Maintain confidentiality and security of patient information in line with Trust policies.

Detailed job description and main responsibilities

Use of Artificial Intelligence (AI) in job applications

If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form.

Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure.

Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role.

Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.