Outpatient Clinic Administrator

Job overview

An exciting opportunity has arisen for a receptionist to join our busy Centralised Outpatient Team.

If you are caring and passionate about people and wish to pursue a rewarding career within the NHS, you should apply now.

We are a busy outpatient service in King's College Hospital dealing with outpatient clinics.

We are seeking self-motivated people, who are able to effectively manage their time and workload, to meet deadlines in a busy environment with competing demands on their time. They should have excellent communication and customer service skills, IT experience and the ability to provide a high-quality and efficient service to outpatient users.

The successful applicant will possess excellent telephone and administrative skills.

Main duties of the job

The post holder will work within a team supporting the outpatient appointment booking operations in the Trust. They will liaise directly with patients, clinicians, managers, GPs and other multidisciplinary teams to ensure that the performance targets for outpatients (waiting lists, waiting times, clinic capacity and appointments) are met and monitored.

The post holder will be expected to rotate on a regular basis between reception(front desk) and administrative duties.

Detailed job description and main responsibilities

• To meet and greet patients, check in and check out and book appointments in a timely and efficient manner.
• To communicate clearly, effectively and appropriately with the multi-disciplinary teams, patients and their family/visitors/carers.
• As the first point of contact in the department, ensure patients are made comfortable and treated with kindness respect and dignity
• To register patients on the Trust’s Electronic Patient Records System (EPIC).
• To assist patients using the self-check-in kiosks.
• To assist patients with outpatient related queries when required.
• To provide a courteous, efficient follow-up appointment booking service to all patients.
• To resolve appointment booking issues with patients, clinical staff or administrative colleagues in an efficient and effective manner

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.