Oncology Outpatient Administrator

Job overview

Are you great with people, very organized, and passionate about patient care? Our Oncology Service is looking for a motivated friendly and confident individual with experience of working within a very busy and fast-paced patient facing environment to come and join our team.

Imperial College Healthcare NHS Trust is an Academic Health Science Centre (AHSC) and one of the largest Trusts in the country. Our mission is to provide world class healthcare for our patients, through excellence in research, education and training.

We are currently looking to recruit an enthusiastic administrator to join our Oncology Outpatient team to provide full administrative support including a reception service for our chemotherapy day unit. The post holder will be expected to organise and prioritise their own workload and to work closely with clinical colleagues in order to ensure the continuity of service for our patients at all times.

This is a great opportunity for an excellent administrator to develop and learn within a complex, fast-paced environment. You will have excellent teamwork, interpersonal and communication skills with the vision and enthusiasm to continually develop both yourself and the service. The organisation is committed to developing its’ staff and is able to provide the right candidate with excellent educational opportunities and professional development.

This post is offered on a full-time basis i.e. Monday – Friday from 9.00 AM to 5.00 PM (37.5 hours a week)

Main duties of the job

• Greet patients and visitors to the unit in a professional manner and in accordance with CPG and Trust policy.
• Book and cancel follow up appointments including blood tests.
• Maintain accurate filing systems.
• Book and cancel patient transport for future appointments on demand.
• Book and cancel patient interpreters for future appointments where necessary.
• Working on a shared inbox.
• Handle all paperwork associated with reception duties.
• Contact patients about their rescheduled appointment date/time.
• Booking the patients follow up appointment via eCheck out on Cerner
• Making reminder phone calls.
• Covering reception.
• Covering cross site between Charing Cross Hospital and Hammersmith Hospital if short staffed.
• Working closely with the nurses and doctors in clinic.
• Any other administrative duties relating to role.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.