North West Assistive Technology Administration Team Co-ordinator

Job overview

An exciting opportunity has arisen within the NWAT team.

We are looking to recruit an enthusiastic and motivated person to join our team.

NWAT is a specialist NHS Regional Service providing assistive technology, advice and support to patients with complex needs, to enable them to retain greater independence in their place of residence.

It serves a population of almost 7 million people living in the Greater Manchester, Cheshire and Merseyside, Lancashire and South Cumbria Region.

The service provides environmental control equipment to enable patients with complex needs to enhance their independence within their home environment, which may include the installation of technology to access remote control telephones, bed controls, intercoms, sockets and entertainment equipment.

The successful candidate will have administrative experience, excellent interpersonal and organisational skills, with a commitment to customer / patient care and a flexible approach to working.

Main duties of the job

• To provide comprehensive administration support to the NWAT Multi-disciplinary team which is made up of Rehabilitation Engineers, Occupational Therapists and Admin - to ensure safe and effective delivery of patient care
• To act as point of contact for all forms of communication for Health and Social Care Professionals, patients and carers to support the delivery of a high-quality service to patients and staff

Detailed job description and main responsibilities

• To provide comprehensive administration support to the NWAT Multi-disciplinary team which is made up of Rehabilitation Engineers, Occupational Therapists and Admin.
• To record and analyse agreed data for the NWAT MDT Team in accordance with Trust and National Guidelines (NHS England Service Specification for the Provision of Environmental Control Equipment for Patients with Complex Needs
• To collate patient sensitive data to support accurate and timely reports
• To input accurate and timely data into the NWAT team database and systems
• To be responsible for co-ordinating key Team meetings with appropriate staff to ensure outcomes are notified to the appropriate staff within agreed time frames
• To ensure the NWAT service is organised in accordance with team processes including liaison with relevant NWAT team members to ensure appropriate and effective delivery of care
• To collate and distribute information using appropriate means of communication including electronically.
• To ensure relevant documents and resources are available to the NWAT team
• To obtain all necessary documentation to assist in reporting and conducting audits
• To ensure communication regarding patient care is prompt and to ensure all messages received via the NWAT user helpline are dealt with effectively
• To deal with correspondence, telephone and personal enquiries relating to appointments, cancellations and information. To organise activity in line with NWAT MDT Team and Trust policy.
• To communicate with all members of the NWAT MDT Team, Therapists, Nurses, Health Care Professionals, Administration staff and staff from other departments and hospitals as appropriate to support patient care.
• To co-ordinate aspects of meetings related to the NWAT team including maintaining a diary, confirming staff availability, booking rooms, constructing agendas, taking accurate minutes and distributing notes. Ensure all outcomes are documented.
• To maintain filing and information systems including archiving of patient records as appropriate.
• To provide administrative support to the NWAT MDT Team including organising meetings, contacting patients and arranging appointments, supporting Induction and Study Days both internally and externally.
• Prepare draft letters and forms on behalf of the NWAT MDT Team as required.
• To perform general clerical duties including filing, photocopying, collating of documents as required.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.