Failsafe Officer, Ophthalmology

Job overview

• Investigations
• Treatment plan
• Review and assessments
• Ongoing treatment

Also the below duties:

• To ensure all patient events are appropriately recorded, accurately and timely on the Patient Administration system (PAS).
• To maintain an accurate tracking system and monitor compliance with defined treatment timelines for all patients.
• To liaise with clinicians, service managers, waiting list staff and outpatient appointments (PSC) where patients are not booked within required timescales to agree and implement actions required to ensure full compliance.
• To work with the Lead Clinician and Ophthalmology Access Manager on service demands and available capacity, implementing any changes required to maintain a fully compliant service.
• To provide regular reports on patient pathways and tracking compliance to Trust clinicians, managers and PCT representatives.
• The post holder must be able to prioritise their workload and have the ability to work autonomously and often under pressure.

Main duties of the job

• Coordinate and monitor patient pathways to ensure timely treatment and compliance with targets.
• Maintain accurate patient tracking systems and validate data across multiple clinical systems.
• Liaise with clinicians, nurses, managers, administrators, and support departments to support service delivery.
• Monitor service demand and capacity, helping to manage clinics, waiting lists, and treatment scheduling.
• Support service development, projects, reporting, audits, and system improvements.
• Respond to patient enquiries and assist with complaint investigations.
• Coordinate treatment sessions with booking and theatre teams to maximise productivity.
• Provide administrative support, including arranging meetings and taking minutes.

Detailed job description and main responsibilities

• Co-ordination of the patient clinical pathway for individual patients.
• Maintenance of patient tracking system to monitor and ensure full compliance of patient pathway and treatments within defined guidelines.
• Close liaison with clinicians, service managers, ophthalmic nurses, medical secretaries and appointment staff to plan and undertake new patient clinics and assessments, within defined timelines for individual patients.
• Ensure the data integrity of the PAS system is maintained through reconciliation and validation of patient event data held on other systems.
• Liaison with clinicians and Ophthalmology Access Manager on service demands and available capacity, taking account of planned leave absences to maintain fully compliant service delivery.
• Liaison with Trust support service departments to ensure effective delivery of the Ophthalmology service, including outpatient departments, medical records and EME department.
• Support the Lead Clinician and Ophthalmology Access Manager in the development of the service information systems and requirements to include pathway documentation, patient information and IT database development.
• Liaison with EMIS Care/Medical Imaging to co-ordinate service reporting and general information, including specific patient enquiries, service complaints and audit requirements.
• Support the Lead Clinician, in liaison with booking offices and theatre departments, to ensure treatment sessions are effectively booked and planned improvements in productivity are attained.
• Provide day to day support to the Ophthalmology Access Manager in project management of service developments across the various service sites.
• Arrange meetings as and when required and take minutes.

For further details please see the attached job description.

Please be advised that sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.