Dental Receptionist

Job overview

We are looking for a friendly and organised Dental Receptionist to join our team on a part-time basis (14 hours per week) supporting services across Kingston, Richmond and Wandsworth.

The role is patient-facing and involves welcoming patients, managing appointments, handling enquiries, and providing administrative support to ensure the smooth running of clinics. The successful candidate will also be required to provide cross-cover for colleagues across sites when needed, so flexibility and the ability to travel between locations are essential.

Hours: 14 hours per week (approximately 0.37 WTE)

For enquiries, please email Jerome.cook@nhs.et, Service Delivery Manager or Rita Xuereb, Deputy General Manager

Main duties of the job

• Greeting and assisting patients professionally and courteously
• Managing clinic appointments and patient records
• Answering telephone and email enquiries
• Supporting clinicians and administrative teams
• Providing reception cover across Kingston, Richmond and Wandsworth sites
• Cross-covering colleagues during leave or service pressures

Essential skills and experience:

• Previous reception or administrative experience
• Excellent communication and customer service skills
• Good IT and organisational skills
• Ability to work independently and as part of a team
• Flexible approach to working across multiple sites

Detailed job description and main responsibilities

• General
• The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
• To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
• We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued. At King’s we are a kind, respectful team: - Kind. We show compassion and understanding and bring a positive attitude to our work - Respectful. We promote equality, are inclusive and honest, speaking up when needed - Team. We support each other, communicate openly, and are reassuringly professional.
• To observe and maintain strict confidentiality of personal information relating to patients and staff.
• To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
• This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
• All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.
• Everyone is responsible for promoting inclusion no matter their role or team. At King’s, we want to create an environment where everyone feels valued, respected and welcomed

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.