Community Clerk - Indigo Team

Job overview

Are you looking to work in an award winning, well-supported, friendly, dynamic, culturally astute, inclusive environment that puts women/birthing people at the centre quality care?

Our latest CQC report has been published and we have maintained our good rating since 2017 and been awarded as outstanding for leadership.

An opportunity has arisen for a Community Clerk to join one of our well established community midwifery teams, in their deliverance of high quality care to our women/birthing people and their families. You will be supporting the team and providing an efficient and professional support service for both patients and clinicians.

Organisational, administrative and computer skills are essential, as your role involves organising/booking appointments for women/birthing people and methodically organising collection of notes and filing.

The post-holder should also have a good standard of numeracy and literacy, be able to work unsupervised as well as part of a team and be of smart appearance with the ability to work in a pressurised and busy environment.

You will be experienced and provide comprehensive administrative and clerical support within the teams. A flexible approach to working hours, good customer care skills and effective communication skills are essential as you will be required to converse with both clients and staff.

Driving and access to a car are essential as you will be required to travel between the community base and Lewisham.

Main duties of the job

You will provide efficient and effective reception, administration, ward and clerical support to the team and team leader.

The administrator would be part of a community team of midwives and the job role will develop accordingly, including excel spreadsheet data entry and helping with the postnatal discharge summaries.

Detailed job description and main responsibilities

• To work generically within the Directorate, including the community based teams, rotating to all positions.
• To administer Directorate outpatient clinics and appointments, including processing GP referrals, creating new IT patient accounts where necessary and retrieving/making up hospital notes.
• To deal with queries from patients, medical staff and the public, including operating the intercom entry system to locked wards.
• To telephone or fax out information (incl maternity patient transfers) to the community teams or other hospitals and to receive transfers into the site.
• To process documentation relating to patient care and Directorate activity.
• To maintain the Directorate hospital records library liaising closely with the medical records department and collecting/delivery notes to medical records, and including the making up of the hand held notes carried by the client.
• To work closely with Clinicians and provide the administration support for their outpatient clinics, including making and rescheduling appointments and obtaining/preparing the case notes.
• To provide support to the Specialist Nurse/Midwife lead clinics, including making appointments and preparing notes.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.