Clinic Support & Results Administrator

Job overview

PREVIOUS APPLICANTS NEED NOT APPLY

We are seeking to recruit a motivated and organised Clinical Support and Results Administrator to provide high-quality administrative support to the Wirral HIV Team, HIV Community Nurses, and the wider HIV Administration Team.

The post holder base will depend on which clinic they live nearer to, but are expected to work across 3 sites, 2 days in Wirral, 2 days in Garston and 1 day at the Royal (Linda McCartney Centre)

Applicants are encouraged to review the attached task list for further information regarding the responsibilities and duties associated with the role.

This is a very exciting time for Axess sexual health service with a number of innovations to be implemented alongside these developments with the aim of providing world class services.

Our ideal candidate will have experience of using Electronic Patient Record Systems, spreadsheets and databases, working with clinical staff at all levels and have excellent customer service skills.

**From 4th April 2024 the minimum salary requirement for a skilled visa increased to £23,200. We strongly encourage applicants who require sponsorship to review the eligibility criteria at https://www.gov.uk/check-uk-visa

Main duties of the job

To undertake this role you will have experience of using Electronic Patient Record Systems, working with databases and data entry and will have excellent customer service skills.

You be liaising with patients and health care professionals and will be able establish a good rapport and professional relationships with others. You will commonly deal with information of a personal and sensitive nature and you will be expected to adhere to the highest standards of confidentiality in the course of your work.

Detailed job description and main responsibilities

The post holder will provide comprehensive administrative support to the Wirral HIV Team and HIV Community Nursing Team, helping to coordinate ongoing care for patients living with HIV and ensuring an efficient, responsive and patient-focused service.

Key responsibilities will include:

• Monitoring relevant service mailboxes, processing referrals, maintaining accurate information on the HIV database and Electronic Patient Record systems, and managing patient appointments using appropriate booking systems.
• Undertaking pre- and post-clinic administrative tasks, sending appointment reminder text messages, completing medication checks, arranging postage where required, recording point-of-care testing results, and providing administrative support to clinical staff, including support for MDT meetings.
• Carrying out general administrative duties to support the effective running of the service, including reception duties when required, while maintaining confidentiality, accuracy and professionalism at all times.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.