Clerical Officer - Department of Medicine for Older People

Job overview

We are seeking a committed and organised Band 3 Clerical Officer to join our Department of Medicine for Older People, including support for RTT (Referral to Treatment) pathways, at Royal Liverpool and Broadgreen Hospital. As the first point of contact for individuals attending the department, you will provide general reception duties, offer necessary information, or refer visitors to the appropriate member of staff. This is an excellent opportunity to become part of a vibrant team dedicated to providing the highest standards of care for our patients.

Main duties of the job

Key Responsibilities -

• To input statistics and information from Records into a database and manage the system. All the department recorded activity is input into the system daily. 2. To liaise with manager to maintain a quality information system and identify potential flaws which would affect data. 3. To access the database to retrieve information and produce statistics and reports for the Trust. 4. General reception duties involving first contact with individuals attending the Department. Giving necessary information or referring them to the appropriate member of staff. 5. Communicating with all levels of staff in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action. 6. Opening, sorting and date stamping the department internal and external post. Photocopying documents and sending Fax’s as required.

Detailed job description and main responsibilities

Key Responsibilities -

• To input statistics and information from Records into a database and manage the system. All the department recorded activity is input into the system daily. 2. To liaise with manager to maintain a quality information system and identify potential flaws which would affect data. 3. To access the database to retrieve information and produce statistics and reports for the Trust. 4. General reception duties involving first contact with individuals attending the Department. Giving necessary information or referring them to the appropriate member of staff. 5. Communicating with all levels of staff in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action. 6. Opening, sorting and date stamping the department internal and external post. Photocopying documents and sending Fax’s as required. 7. Manage and update the filing system, archiving notes as necessary from the current files. Maintenance of Records. 8. Organise notes for doctors clinic sessions involves making appointments, dealing with queries, obtaining management referral letters, maintaining appointments diary, retrieving notes and writing to managers about staff who do not attend. 9. Ensure relevant documentation is completed to ensure smooth running of the clinic. 10. Access results on iPM systems as and when required in a highly confidential manner. 11. Send out information to departments on request, but maintain confidentiality. 12. Responsible for stock control and ordering stationary as required from reprographics and stationers.  13. Provide clerical and administrative support for staff. 14. Organise and retrieve Notes required for the daily appointment system. 15. To liaise with manager to maintain a quality information system and identify potential flaws which would affect data.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.