Children’s Outpatient Receptionist

Job overview

The role is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the Paediatric Bus. This will include adding a very brief duty specific to your area in a full range of admin duties, dealing with telephone and face-to-face queries.

Main duties of the job

Develop and provide a professional level of customer service for the department.

Respond to enquiries in a friendly, professional and courteous manner, resolving issues where possible or escalating to an appropriate team member when required

Communicate effectively and use appropriate interpersonal skills with people both internally and externally, maintaining the professional reputation of the Trust and department at all times.

Portraying a professional image, maintaining confidentiality at all times.

To continuously contribute to the progression and development of the chosen department through the provision of a high quality service.

The post holder will be expected to complete all mandatory training provided.

Detailed job description and main responsibilities

A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.

For more information on the role, or to arrange an informal visit to the department, please contact Jane Debbens,

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.