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Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
8 listedRequirements the employer expects applicants to meet.
- Others
Need to be flexible to travel and work at any of the Royal Free sites
- Experience
Relevant experience in a role which combines administration and working with the public, preferably in the NHS or similar
- Skills and aptitudes
Excellent customer care skills, including ability to use judgement, tact & diplomacy
- Skills and aptitudes
Excellent communication skills, both written and spoken
- Skills and aptitudes
Experience of using own initiative to help solve a problem or improve a service Experience of team working
- Royal Free shared commitments
Demonstrable ability to meet the Trust shared commitments
- Personal Qualities & attributes
Flexible and adaptable
- Education & professional Qualifications
Good general education, including GCSE English grade “C” or above, or equivalent NVQ level 2 in Customer Care
Desirable
2 listedAdditional qualities the employer would prefer.
- Skills and aptitudes
Ability to successfully manage and resolve difficult situations
- Skills and aptitudes
A high degree of accuracy and attention to detail Good IT skills, including proficiency in the use of windows based applications
Job overview
We are excited to offer a one yar fixed term Admin and Clerical Officer post within Ophthalmology at Edgware Community Hospital. The post holder will be the main point of contact for our Ophthalmology patients arriving for clinic appointments and will assist with delivering a high standard of customer care to a wide range of client groups, including the departments multi-disciplinary team, patients, relatives and their carers.
Main duties of the job
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and attendance data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Band 3 Admin and Clerical Officer with Royal Free London NHS Foundation Trust in London, England. It is listed as a Band 3 Clerical officer role. The advertised salary is £30,630 - £32,346 per annum inclusive of HCAS. The contract type is Permanent. The application deadline is 18 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (04 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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