Assistant Patient Administrator - Inpatient Wards

Job overview

Band 2 Assistant Patient Administrator - Ward Clerk - Fixed term

We are recruiting for a Ward Clerk in one of our busy wards

We are searching a high performing, enthusiastic and empathetic individual to work in the Inpatient Wards. The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients. You will be expected to provide administrative support to a diverse team including clinical staff The successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values.

Main duties of the job

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover where necessary:

• Wards
• Reception

Detailed job description and main responsibilities

• Provide administrative support to the clinical team in the team assigned and provide cover across the Trust’s administrative resource
• File all paperwork appropriately
• Provide cover across the POD as and when required
• Ensure all procedures are followed re data capture for service specific outcomes
• Provide an excellent standard of service to patients at all times
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Photocopying, filling
• Answering phones
• Greeting relatives as they enter the ward
• Booking follow up appointments
• Booking Transport

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.