Appointment Coordinator - SPARC Service

Job overview

We are recruiting for an Appointment Coordinator within the SPARC Administration team.

Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.

To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.

Please note we cannot offer sponsorship for this role.

Main duties of the job

To ensure that all new referrals are processed on eRS within 24 hours of receipt and that the referral letter is forwarded to the relevant Trust depending on triage outcome.

To manage and process requests for advice from community optometrists, ensuring queries are addressed promptly and referred to the appropriate clinical team for further action as needed.

To be responsible for processing patient choice requests, including sending out Patient Choice Forms and actioning the results, ensuring appointments are scheduled in line with patient preferences and according to policy guidelines.

To be responsible and accountable for all booking processes for a designated region of London, undertaking booking/deferring of appointments in accordance with procedures.

To monitor any inboxes/worklist to ensure that all patients are processed and booked appropriately, booked according to the Access Policy.

Liaise with clinical staff regarding the booking of appointments of patients who need to be processed urgently

Detailed job description and main responsibilities

The post holder will be a member of the trust’s Single Point of Access team.

To manage primary care referrals for North Central London, North East London and South West London providing a professional, comprehensive and efficient service to outpatient clinics based in North Central London and North East London along with their associated satellite units.

To manage GP referrals through the e-Referral System.

To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.

To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping. To ensure adherence to the Trust’s Access Policy at all times.

To work as part of a large administrative team and provide cross-cover as and when required.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.