Job overview
Do you like variety? Do you have good Microsoft Excel skills? Are you looking for a new challenge? The Workforce Information Team sits within our People Systems and Resourcing Team that comprises of e-rostering/medical rota, recruitment and temporary staffing. We are a friendly, flexible and supportive team and we feel this role is great experience for anyone looking for a career in HR Information or a related field.
This role will be based onsite at Airedale General Hospital/Gateway House (Skipton) and will require the postholder to be on site for a minimum of 80% of the week.
Main duties of the job
The role will involve daily, weekly and monthly reporting to deadlines, picking up queries in relation to information, and working on updating HR Information systems. The information we work with is highly confidential, and is often reported at a National level, and therefore, excellent attention to detail, and an ability to identify issues with data quality is key to this role. Also essential are strong excel skills and a good understanding of information governance.
Detailed job description and main responsibilities
Alongside the Workforce Information Analyst this role will provide support to the Workforce Information Team which is a joint service with Bradford Teaching Hospitals NHS Foundation Trust.
The role involves answering queries over the phone and via email from employees and line managers and assisting with ESR queries such as assisting with login queries and supporting managers with ESR. You will also be responsible for running routine and ad-hoc reports from ESR and manipulating the data in Excel so that it is presented in a easily understandable format.
Please see the attached job description and person specification for full details of the role.
Person specification
Skills
Essential
- Excellent interpersonal skills and ability to influence at all levels
- Excellent analytical and problem solving skills
- Ability to cope with multiple tasks and prioritise workloads effectively and meet set deadlines
- Proven organisational and highly defined communication skills
- Highly developed and wide ranging IT Skills e.g. Advanced Excel, data manipulation, producing graphs
- Ability to diagnose problems and propose creative and practical solutions
Knowledge
Essential
- Technical knowledge in business/administrative processes.
- Systems knowledge
Desirable
- In-depth knowledge of the ESR system
Experience
Essential
- Experience of using ESR Business Intelligence
- Experience of working across a large complex organisation
- Experience of communicating both verbally and in writing to Senior Management
- Experience of preparing reports that communicate complex information in an accessible format
Qualifications
Essential
- Diploma/NVQ level 3 or equivalent level of knowledge or experience
Desirable
- ECDL
Personal Attributes
Essential
- Able to work under pressure to meet deadlines
- Self-motivated and resilient
- Able to work within the Trust Right Care Values & Behaviours framework
Desirable
- Professional credibility
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Applying for this NHS job
This advert is for Workforce Information Support Officer (Band 3) with Airedale NHS Foundation Trust in Airedale General Hospital. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 Per Annum. The contract type is Permanent. The application deadline is 06 Sep 2026.
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