Ward Clerk - Waterhouse Ward

Job overview

We are looking to recruit an enthusiastic and motivated individual to join our clerical team on Waterhouse Ward .

Waterhouse Ward is an Older Persons Unit specialising in the care of patients with Parkinson's disease. Our multidisciplinary team provides compassionate, dignified, and person-centred care, supporting both patients and their families throughout their hospital stay.

Duties include reception and clerical support to the Unit, stores management and general administrative duties.

Good IT skills are required and previous experience of working in a hospital environment would be desirable but not essential as training will be provided.

You also need strong communication skills with the ability to work in a pressurised environment.

If you like to work on a busy environment, with no two days the same and be a part of a great team, then this is the job for you!

Main duties of the job

To provide efficient and professional administrative and clerical support to Waterhouse ward. This will include:

• To greet patients and relatives in a friendly and courteous manner and provide relevant information clearly to them.
• Direct patients and relatives to facilities on the ward.
• Answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
• Liaise with nurses, Doctors, GP’s and other members of the team obtaining and communicating necessary information accurately to assist the provision of a quality service for the patients.
• To support the nursing staff and other members of the multidisciplinary team in the efficient and courteous discharging of patients.
• Arrange follow up appointments and transport for patients when required.
• Organise the maintenance/repairs of equipment/facilities when required for the ward.

Detailed job description and main responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.