Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
7 listedRequirements the employer expects applicants to meet.
- Knowledge
An understanding of the requirements of the role
- Experience
Basic Computer skills
- Qualifications
Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration
- Personal Qualities
Ability to work well independently and within a multidisciplinary team
- Personal Qualities
Evidence of good interpersonal skills
- Personal Qualities
Attention to detail
- Communication Skills
Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.
Desirable
3 listedAdditional qualities the employer would prefer.
- Knowledge
Knowledge of hospital administration system
- Experience
Qualification in word processing / IT skills
- Experience
Customer Care Experience
Job overview
An exciting opportunity has arisen to recruit a Ward Clerk on ward 36
As a Ward Clerk you will be pivotal in providing a high standard of service to patients and relatives attending the department.
Applicants must have excellent communication and organisational skills and be able to work under non-direct supervision, prioritising your own workload. We need someone with a flexible approach who will be able to respond appropriately to the demands of an ever changing workload.
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Main duties of the job
The successful applicant will need to have experience in dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role.
You will need excellent interpersonal skills, as you will be liaising with and helping patients throughout the working day. You will also be required to communicate with all levels of staff both face to face and over the telephone.
As a Ward Clerk you will be providing vital administrative and clerical support within our hospital wards, acting as a central communication hub for patients, families, nurses, and doctors. Key duties will include but not limited to...
- managing patient records
- admitting/discharging patients
- scheduling appointments
- working on Care Flow and New EPR system
- answering phone calls and emails
- coordinating with other departments for supplies and services
- ensuring a smooth and organized environment on the ward
You will be required to be flexible within the contracted hours. Working collaboratively with the team to ensure adequate cover is provided.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Ward Clerk - Ward 36 with Shrewsbury and Telford Hospital NHS Trust in Telford, England. It is listed as a Band 2 Ward clerk role. The advertised salary is £25,272 per annum / pro rata. The contract type is Permanent. The application deadline is 17 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (03 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.