Ward Clerk - Paediatrics (Sunshine / Dolphin Ward / COPD)

Job overview

We currently have a vacancy for a full time Paediatric receptionist within the Paediatric Department on a 12month fixed term contract. Predominantly based on the two paediatric wards Dolphin and Sunshine, however you will also be covering shifts Children’s Outpatients and back office administration.

We require a friendly individual with excellent communication and organisation skills for this key post in our close knit service. You will be working as part of team providing seven day cover for our reception areas. Your day to day tasks will include answering our security entry system and telephones, managing the patient administration system (CRS), liaising with other hospitals & departments and general clerical/office skills (filing, photocopying, note pulling).

This post involves direct verbal contact with parents, other family members, and visitors at a sensitive time in their lives requiring an empathetic and courteous manner. You will be an essential and valued member of a busy multidisciplinary team of health care professionals including Doctors and Nurses.

This vacancy may close earlier once the required number of application have been received.

Main duties of the job

• To provide administrative and clerical support to the multidisciplinary team on the Paediatric Wards and in Outpatients 7 days a week as part of a team of Receptionists on a rota basis.
• To greet all patients and visitors to the unit and to direct them to the appropriate area.
• You may also be asked to provide back office support, including data validation.
• To maintain friendly but professional approach to patients, relatives and visitors and staff.
• To deal with a range of telephone enquiries from patient’s, relatives, visitors and staff. To monitor the ward entry phone helping to ensure unit security where possible.
• To maintain safety and confidentiality of information at all times.
• To liaise with other departments within the hospital.
• To undertake all work in accordance with unit and hospital policies and statutory requirements.
• To respect the religious, cultural and diverse individual needs of the children and their families
• To participate in study days/training courses relevant to the area of work and participate in own performance review with supervisor.

Detailed job description and main responsibilities

***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***

NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.