Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
7 listedRequirements the employer expects applicants to meet.
- Experience and Knowledge
Previous administrative experience
- Experience and Knowledge
Previous experience of working with and helping to maintain a range of office and administrative IT systems
- Experience and Knowledge
Previous experience of working in a customer facing service providing services directly to members of the public
- Experience and Knowledge
Experience of working in and contributing to the performance of a team
- Training and Qualifications
A good standard of secondary education, including GCSE grade A-C or equivalent alternative qualification or experience
- Training and Qualifications
Literacy level 1 or equivalent (GCSE A-C)
- Training and Qualifications
Numeracy level 1 or equivalent
Desirable
4 listedAdditional qualities the employer would prefer.
- Experience and Knowledge
Experience of working in a hospital, either inside or outside of the NHS
- Experience and Knowledge
Experience of contributing to the development of administrative processes and systems
- Training and Qualifications
NVQ in Business and Administration or equivalent qualifications or experience
- Training and Qualifications
Literacy and numeral level 2 or equivalent GCSE A-C
Job overview
To provide a comprehensive and responsive administrative and clerical support service to facilitate the smooth running of the units.
Main duties of the job
- To work flexibly as part of the ward team, using their initiative and experience to ensure all their incoming work is appropriately prioritised and actioned.
- To be responsible for the maintenance of the ward’s administrative processes and systems, contributing to their on-going development and improvement.
- To receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes and necessary paperwork is collated and in order; ensuring identity bracelets are available for nursing staff; compiling sets of required blank documentation for emergency patients; informing the nurse in charge or deputy of any query new patients may have.
- To answer the telephone, responding to all straightforward and complex questions and requests. Some issues raised may be of a sensitive nature and require tact and empathy when responding. Based on their own knowledge, to assess when to personally answer the question or action the request and when to refer it to a more senior member of staff, ensuring the caller is informed of the action to be taken
- To use the case note tracking system to record the location of case notes, ensuring that the tracking system is maintained and that staff with access to it can locate case notes over a 24 hour period.
Further information about this role can be found on the Job Description and Person Specification document attached.
Detailed job description and main responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Ward Clerk, ITU with Ashford and St. Peter's Hospitals NHS Foundation Trust in Chertsey, England. It is listed as a Band 2 Ward clerk role. The advertised salary is £26,618 pa inc. HCAS. The contract type is Permanent. The application deadline is 10 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (03 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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