Ward Clerk - Gloucester

Job overview

The post holder will provide high-quality patient care through dedicated administrative and clerical support to the medical and nursing staff at the ward level as part of a multidisciplinary team.

The post holder will be the point of contact for all administrative and clerical issues relating to patients' care pathway, tracking and supporting them from admission to treatment &/or discharge, ensuring the best use of resources.

The post holder will ensure high levels of patient care by being an accessible, customer-focused and knowledgeable point of contact. Ward Clerks will display sensitivity and tact when dealing with patients and relatives, prioritising tasks with discretion to organise a varied and changing daily workload.

Main duties of the job

We are looking for an enthusiastic, flexible, empathetic and self-motivated individual to work with our team. Previous experience of working in a similar role would be an advantage, though not essential.

You will need to have excellent communication, administrative and organisational skills, with the ability to liaise with employees at all levels. Knowledge of Microsoft Office, Word and Excel is essential. You will also have the skills to handle all contacts confidently with compassion, patience and professionalism.

You will be working as part of the team which will involve developing knowledge of the processes used to ensure that clients' needs are met. The role will suit someone who enjoys working in a busy office where they would be able to work as a part of a team, as well as under their own initiative.

This is an important role which helps run an efficient service but is also an extremely rewarding one. We will offer the successful candidate a supportive team, with regular supervision meetings, opportunities for continued professional development and a friendly working environment.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach the maximum limit.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.