Job overview
We are looking for an enthusiastic, friendly and efficient person to join our team as a Ward Clerk on Discharge lounge ward at Southend Hospital.
The recommended working hours for the position will be 08:00 -16:00 (but negotiation on hours is considered) to work Monday to Friday
You will liaise with other departments and wards and offer effective support to the ward team to assist with the flow of patients within the hospital and in turn help reduce patient waiting times.
Teamwork is critical to maintaining the exceptional level of service that the administration function currently provides. The successful applicant will have a proactive attitude with the ability to remain calm, focused and organised. Good interpersonal skills and the ability to communicate at all levels both verbally and in written formats are essential.
Main duties of the job
To carry out proficient, professional reception service to all visitors, patients, and colleagues.
To carry out administrative and other mutually agreed duties to maintain the smooth running of the ward. These include:
Greeting and welcoming all persons entering the ward, checking identification of staff requiring access to patient information.
Answering the telephone correctly by adhering to the Trust’s telephone protocol. To understand and give messages received to the appropriate person i.e. Ward Manager or nurse in charge.
Maintaining good communication and relationships with patients/carers, members of the MDT and nurses in consultation with Ward Manager.
Detailed job description and main responsibilities
Are you looking for an exciting role using your unique qualities? Then we want to hear from you.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Experience
Essential
- Previous demonstrable experience dealing with the public in a service environment
Desirable
- Some understanding of medical terminology
- Previous experience of data entry
Communication
Essential
- Excellent communication skills- written
Qualifications
Essential
- Good standard of general education
- English GCSE/NVQ2 or equivalent level of relevant experience
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Applying for this NHS job
This advert is for Ward Clerk - Discharge lounge with Mid and South Essex NHS Foundation Trust in Discharge lounge. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 Per Annum (Pro Rata for Part Time). The contract type is Permanent. The application deadline is 19 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (14 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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