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Job overview
Previous applicants need not apply.
Are you calm, organised and passionate about supporting people with learning disabilities and/or autism?
Brooklands Hospital is a highly specialist hospital home to several specialist secure / nonsecure wards, caring for people with learning disabilities and / or autism. Together, we make an incredible difference to people’s lives, but our patients can sometimes become distressed, which can be upsetting to see. Our ward and staff teams are highly skilled to manage these situations and ensure the wellbeing of both patients and staff across our wards. We want to be upfront about what to expect, and while it can be challenging at times, it is also an incredibly rewarding environment to grow your career and make a difference
This is a busy and varied role where you will need to manage multiple tasks, respond to changing priorities, and remain professional and approachable in a fast-paced ward environment.
We’re looking for a Ward Clerk who is calm, friendly, and proactive – people who understand the importance of a warm welcome and can help keep our busy wards running smoothly.
This is more than an admin role – you’ll be a key part of the team supporting individuals with complex needs, helping to create a positive and safe environment for both patients and staff.
Main duties of the job
What you’ll do:
- Greet visitors and professionals in a calm, respectful way
- Front of house reception duties
- Handle ward admin and support daily operations
- Help create a safe, supportive environment for patients with LD&A
- Be a key team member in a busy, rewarding setting
- Scanning and uploading important documents and data accurately and promptly
- Helping to keep records accurate and up to date.
Want to understand why this work matters?
Watch the Oliver McGowan Mandatory Training https://www.youtube.com/watch?v=ouhKSOGm49g – a powerful introduction to the importance of understanding and supporting people with learning disabilities and autistic people.
Detailed job description and main responsibilities
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
Person specification
EXPERIENCE
Essential
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
QUALIFICATIONS
Essential
- Good General Education (eg. GCSE English and Maths A-C)
Desirable
- QCF Customer Service Level 2
- QCF Business Administration Level 2
KNOWLEDGE & SKILLS
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
PERSONAL ATTRIBUTES
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
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Applying for this NHS job
This advert is for Ward Clerk - Band 2 with Coventry and Warwickshire Partnership NHS Trust in Coventry, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 03 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (20 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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