Job overview
Ward Administrator (Band 2)
Location: Whiston and St Helens Hospitals Hours: Monday to Friday 37.5 hours
We are looking to recruit an enthusiastic and motivated Floating Ward Administrator to join our team. This is a key front-facing role, providing high-quality administrative support to help ensure the smooth day-to-day running on a variety of busy clinical wards within our hospitals.
You will be the first point of contact for patients, relatives, and visitors, ensuring a professional and welcoming service at all times.
Interview date to be confirmed.
The JD & PS are under AfC review and are submit to change.
Please note the advert may close early due to sufficient applications being received.
Main duties of the job
Main Duties
- Meet and greet patients and visitors to the ward
- Answer telephone queries and liaise with patients and relatives
- Book and request patient appointments and discharge arrangements
- Maintain accurate patient records and ensure data quality compliance
- Return and manage case notes and ward documentation
- Ensure ward activity and appointments are recorded correctly
Detailed job description and main responsibilities
About You
You will:
- Have good IT and administrative skills, including experience of using patient systems or similar
- Demonstrate excellent communication and customer service skills
- Be organised, reliable, and able to prioritise workload effectively
- Work well as part of a multidisciplinary team and use your own initiative
Previous NHS or clerical experience is desirable but not essential.
Why Join Us?
This is a great opportunity to play a vital role in supporting patient care within a busy ward environment, working as part of a supportive and professional team.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Other
Essential
- Enthusiastic/motivated
- Ability to use own initiative/prioritise workload
- Reliable/punctual
- Ability to work flexibly across hospital sites / departments
Skills
Essential
- Effective communication skills and ability to communicate with all levels of staff
- Polite telephone manner
Our Values
Essential
- We are Kind
- We are Open
- We are Inclusive
Qualifications
Essential
- Evidence of computer skills
- E C D L Course
- Basic literacy and numeracy skills enabling clear communication and record keeping
Desirable
- Word Processing
- Clait
- Customer Service Skills
- R S A 1 (or equivalent experience)
Knowledge and Experience
Essential
- Knowledge and experience of using patient information systems or equivalent
- Demonstrates ability to co-ordinate information from various sources in an accurate manner
Desirable
- Previous clerical experience gained in NHS environment
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Applying for this NHS job
This advert is for Ward Administrator with Mersey and West Lancashire Teaching Hospitals NHS Trust in Whiston Hospital. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 02 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (24 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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