Waiting List Co-ordinator

Job overview

Our Cardiology services are some of the most advanced in the country, cover a range of services including our acute cardiology ward, angiography suite and our coronary care unit, which is the PPCI Centre for Norfolk. In addition to this we are the Norfolk Heart Attack Centre.

Join our welcoming Cardiology team as a Waiting List Co ordinator and play a crucial role in supporting patients through their diagnostic journey. This is an exciting opportunity to work at the heart of a busy department where excellent communication, accuracy and compassion make a real difference every day.

As part of our dedicated administration team, you’ll manage outpatient and day case diagnostic waiting lists, ensuring appointments are booked efficiently and clinical priorities are met. You’ll work closely with Consultants, Secretaries, Technicians and Nurses to keep services running smoothly, using PAS and Intellect to maintain accurate records and prepare clinics well in advance. You’ll also be a reassuring point of contact for patients, handling queries with sensitivity and professionalism.

This role is perfect for someone who thrives in a fast paced environment, can multitask confidently and values teamwork. Your commitment to confidentiality, patient care and excellent communication will help us deliver a high quality, safe and compassionate service.

Main duties of the job

As a Waiting List Co ordinator, you will play a key role in ensuring Cardiology patients receive timely and well organised diagnostic care. You will manage outpatient and day case waiting lists, booking patients in line with clinical priority and ensuring all available lists are used effectively. Working closely with Consultants, Secretaries, Technicians and Nurses, you will help clinics run smoothly by maintaining accurate data on PAS and Intellect, preparing lists in advance, and ensuring that any changes are clearly communicated.

You will handle patient and GP queries with empathy and professionalism, often supporting individuals who may feel anxious or frustrated. You’ll also help validate waiting lists, update records following each patient contact, and investigate non attendances in accordance with Trust policy.

To succeed, you’ll need strong communication skills, accuracy in data entry, the ability to multitask under pressure, and a calm, patient focused approach. Being a supportive team member and consistently demonstrating our PRIDE Values is essential.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Interview date to be confirmed

Detailed job description and main responsibilities

Examples of typical independent decisions:

• Selecting appropriate patients for available lists based on clinical priority and agreed criteria.
• Deciding when to rearrange or cancel appointments in response to short notice changes.
• Determining the correct next steps for patients who do not attend, in line with policy.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Please note due to high volume of applications for some posts, this may close before the displayed closing date. We recommend that you apply for this role as soon as possible.