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Job overview
The post-holder is a key member of the improvement team and integral to the business and governance of quality, safety and regulatory compliance across urgent and emergency care services.
They will lead, coordinate and deliver a broad portfolio of quality improvement, regulatory compliance and governance initiatives across urgent and emergency care services, including the Emergency Department, Same Day Emergency Care (SDEC), Urgent Treatment Centre and associated acute pathways.
The post holder will support the clinical, operational and quality teams to effectively drive, deliver and provide evidence-based assurance that the requirements of quality, safety and regulatory compliance are being implemented effectively and sustainably.
The post holder will provide oversight of systems and processes that support quality governance, including performance monitoring, regulatory compliance, service improvement programmes and external regulatory requirements.
Main duties of the job
The post holder will be responsible for the systems and processes to support the following:
- Care Quality Commission regulation and compliance
- Urgent and Emergency Care Improvement Programme
- National regulatory standards
- Quality and safety action plan monitoring and reporting
- Patient safety initiatives and improvement within urgent and emergency care
- Complaints and patient experience processes within urgent and emergency care
- Internal and external quality review programmes
The post holder will be expected to exercise initiative, prioritise conflicting work demands and communicate effectively with multidisciplinary teams, as well as internal and external stakeholders, to ensure continuous improvement and excellence in patient care.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person specification
Other
Essential
- Highly self-motivated, conscientious and attentive to detail
- Flexible in approach and attitude
- Able to work effectively in a complex and pressurised environment
- Motivated by achieving continuous improvement
- Committed to living the Trust’s values and inspiring others to do the same
- Evidence of ongoing personal and professional development
Skills
Essential
- Highly developed communication skills across written, verbal and presentation formats
- Strong analytical skills with the ability to interpret complex data and present information clearly
- Ability to prioritise effectively in the face of competing demands and work under pressure to strict deadlines
- Strong leadership, negotiation and influencing skills
- Ability to motivate and engage individuals and teams to deliver improvement
- Ability to think and plan strategically, tactically and creatively
Knowledge
Essential
- Broad understanding of the NHS and key policy issues that affect service delivery
- Knowledge of clinical governance frameworks and quality assurance processes
- Understanding of Care Quality Commission regulatory requirements
- Knowledge of quality improvement methodologies
- Understanding of risk management and incident reporting processes
Desirable
- Knowledge of national healthcare quality and patient safety programmes
- Awareness of urgent and emergency care policy or operational standards
Experience
Essential
- Experience of working in an NHS healthcare setting
- Experience analysing and interpreting information from multiple sources to identify performance variances and support improvement
- Demonstrable understanding of the NHS quality, safety and governance agenda
- Proven track record of managing change or service improvement programmes
- Experience developing and implementing policies, procedures or service-wide initiatives
- Experience of managing complaints or patient experience issues
- Experience using project management methodologies
- Experience of managing staff or leading teams
Desirable
- Experience working in quality governance, compliance or regulatory assurance
- Experience supporting regulatory inspections or external reviews
- Experience working within a large or complex healthcare organisation
- Experience chairing multidisciplinary meetings
Qualifications
Essential
- Educated to Master’s level or equivalent knowledge, skills and experience
- Evidence of continuing professional development
Desirable
- Project or programme management qualification (e.g. PRINCE2, MSP, Agile, APMP)
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Applying for this NHS job
This advert is for Urgent and Emergency Care Compliance Lead with Barts Health NHS Trust in London, London, England. It is listed as a Band 8 Manager and corporate role. The advertised salary is £63,665 - £70,887 per annum inc. The contract type is Permanent. The application deadline is 14 Jul 2026.
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