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Job overview
The post holder will be a key member of the Divisional Management Team and will have a range of responsibilities supporting the Divisional Management team by providing operational management to the Emergency Department (ED), Same Day Emergency Care (SDEC), Medical Day Unit (MDU), and Acute Care Unit (ACU).
The will be responsible for several key areas, including the support of Urgent Care Services. They will work closely with the divisional management team in the operational management of its clinical services. Within the management of the division, they will have a role in operational management, and in the management of staff.
Main duties of the job
- Line manage the Urgent Care Rota Coordination. They will provide effective leadership to the administrative team, supporting them to ensure the service rotas are maintained to a high standard, having oversight of any staffing issues, and escalating to the Service Manager.
- Work closely with the divisional management team and the Trust clinical governance team to ensure compliance with existing clinical governance systems and processes. This will involve regular review of incidents, complaints and PALs inquiries within the division and appropriate follow-up. The post holder will provide practical support to both the divisional management team and the clinical teams, in order to enable them to respond to and close incidents, complaints and PALs inquiries in a timely and appropriate manner.
- Liaise with both the management team and clinical colleagues to collect and submit data relating to a number of Trust data requirements. The Assistant Service Manager will be required to liaise with clinical teams and service managers to ensure complete and timely data submission.
- Provide practical support to the divisional management team in terms of assisting in the production of specialty-specific service reports, taking minutes for the divisional management team meeting and other ad hoc divisional meetings as required.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Knowledge
Essential
- Management principles and practice including performance management.
- Knowledge/understanding of confidentiality issues.
- Knowledge of national urgent and emergency care targets.
- Knowledge of Doctors rotations.
- Standards and related data collection and reporting techniques.
Experience
Essential
- Experienced administrator.
- Experience of operational management.
- Involvement in audit/ research with demonstrated effect.
- Working within a multi-disciplinary team.
Desirable
- Experience of retrieving and understanding complex information from electronic databases.
- NHS experience.
- Experience of project management.
Other Requirements
Essential
- Commitment and adherence to the Equality Act.
- Understanding of the Trust values.
- Flexible approach to work.
Skills / Abilities
Essential
- Excellent written and verbal communication skills.
- Excellent interpersonal skills and the ability to engage and motivate clinical teams.
- Team work and leadership skills.
- Effective time management skills.
- Data entry & analysis skills.
- Excellent IT skills including Outlook, Word, Excel and Access.
- Ability to manipulate data in Excel and produce charts.
- Willingness and ability to learn.
- Prioritise workload and multi task.
- Work to tight deadlines under pressure.
Education / Qualifications
Essential
- University degree in a relevant discipline OR equivalent certificate/diploma in management/leadership or equivalent experience.
- IT courses completed in Excel and Access or equivalent experience.
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Applying for this NHS job
This advert is for Urgent and Emergency Care Assistant Service Manager with Homerton Healthcare NHS Foundation Trust in London, London, England. It is listed as a Band 6 Manager and corporate role. The advertised salary is £47,951 - £56,863 pro rata p.a. inc.. The contract type is Fixed term: 9 months (end date is 9 months from start date). The application deadline is 02 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (18 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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