Job overview
Provide professional leadership, advice and information for non-emergency patient transport, supplying advice and support on complex transport matters, enhancing external links for professional issues.
To enable excellent service provision, leading the delivery and execution of a reliable, quality driven patient transport services, designed to ensure that the System can continue to develop in line with changes to the external environment, maximising durability in supporting other Trust/ICS leaders.
Responsible for and lead on the day-to-day management and service delivery for the Trust in respect to non-emergency patient transport services.
Resolve highly complex and conflicting subject matters in relation to the planning and scheduling of patient transport services in a day-to-day working environment.
Provide advice and guidance to non-NHS providers on services/system improvement for patient transport.
Review and develop all patient transport service practices, policies and procedures being undertaken.
Main duties of the job
Ensure that providers are producing the required contract monitoring reports, validating these to ensure they include delivery of outcomes for patients, activity levels and efficiencies, ensuring that they are of high and consistent quality that is measurable.
Work with the internal procurement team in securing non-contractual collaborative arrangements with external transport providers whenever possible, ensuring each provider is fit for purpose, meets core service standards and supports service delivery.
Work closely with the Management Team including Patient Flow Matrons, Bed Managers and Discharge Co-Ordinator’s aligned to the booking of transport ensuring that any transport issues are identified, reported and resolved which may impact on service delivery.
Implement and lead training and awareness sessions for NEPT services to clinical and non-clinical areas ensuring processes and practices are adhered to. Includes Trust Induction days.
Establish a necessary programme to minimise aborted journeys and cancellations, working closely with the provider and clinical areas to formulate a plan of corrective/preventative action.
Write, compile and deliver performance and assurance reports to various committees as required, ensuring the highest level of accuracy.
Effective management of risks and issues including clearly defined escalation routes.
Detailed job description and main responsibilities
Please see the attached job description for full details of the main duties and responsibilities of the role.
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This advert is for Transport Lead with Kent and Medway NHS and Social Care Partnership Trust in Maidstone, South East, England. It is listed as a Band 6 Manager and corporate role. The advertised salary is £39,959 - £48,117 per annum. The contract type is Permanent. The application deadline is 25 Jun 2026.
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