Telephonist & Out of Hours Receptionist

Job overview

Telephonist & Out of Hours Receptionist

An exciting opportunity has arisen for a skilled receptionist to join the growing and busy switchboard team in NSFT.

Duties to include: dealing with enquiries, directing visitors to wards and departments, issuing and signing of keys. Monitoring key record sheets, charging up mobile and communication equipment, issuing of communication equipment. Franking of post. Compiling the daily doctors and consultants “on call” documentation for the Trust and switchboard. The successful applicant will provide a quality and professional switchboard and reception service to the Trust and able to work out of hours, this will include Nights and weekends.

Main duties of the job

• To provide telephone operator services for all networked premises throughout the Trust
• To operate emergency systems and pager systems
• Responding to and following all policies and procedures in the event of an emergency i.e. Fire
• Responding to all alarm systems and carrying out procedures as appropriate to the alarms
• Carry out reception duties to include: dealing with enquiries, directing visitors to wards and departments, issuing and signing of key. Monitoring key record sheets, charging up mobile and communication equipment, issuing of communication equipment.

Compiling the daily doctors and consultants ‘on call’ documentation for the Trust and switchboard.

• Receiving all incoming mail and sorting for wards, departments and other hospitals ready for distribution
• Frank outgoing mail to include weighing parcels ready for collection by Royal Mail

Detailed job description and main responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Some of the benefits you can expect:

• NHS pension
• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• staff physio service
• NHS discounts and many more

Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.