Job overview
The Technology Support team delivers and maintains the critical infrastructure that supports clinical and operational services across multiple hospital sites. This Band 7 Technical Support Analyst role is a senior technical position focused primarily on enterprise networking, network security and connectivity services across a complex healthcare environment
The successful candidate will help support, design and continually improve the Trust's network infrastructure, including LAN, WAN, WIFI and datacentre networking. Responsibilities include network performance management, capacity planning, resilience testing, network security, infrastructure upgrades and the delivery of technical projects that improve reliability, availability and user experience. Significant experience of switching and routing, wireless, firewalls, network monitoring, structured cabling, NAC and enterprise security is essential
A key element of the role will be supporting the Trust's ongoing Software Defined Access programme, which is transforming network services across the hospital. Working closely with operational teams, suppliers and project stakeholders, the post holder will be one of the senior leads in the team, acting as an escalation point for network incidents, cyber security compliance, disaster recovery planning and service improvement
Candidates should possess substantial experience supporting large-scale enterprise networks. Out of ours work and 24/7 on-call may be required
Main duties of the job
Senior Infrastructure Specialist responsible for managing complex infrastructure environments, leading group-wide initiatives and ensuring system reliability, security and performance. The role oversees multiple systems and applications, acting as a technical lead and liaison between operational teams, suppliers and customers. Responsibilities include infrastructure design, implementation, maintenance and continuous improvement, supporting projects through Agile, Waterfall or other methodologies while ensuring solutions meet business and technical requirements.
Working within a multidisciplinary team, the post holder provides specialist expertise in areas such as networking, voice, systems administration, storage or compute technologies. Duties include automation, monitoring, capacity planning, backup and disaster recovery, patch management, testing, performance optimisation and production support. The role is accountable for maintaining secure configurations, compliance with cyber security and data protection standards, operational documentation, service performance monitoring and technical governance. It also involves mentoring colleagues, evaluating emerging technologies and delivering infrastructure improvements that enhance efficiency and reduce costs.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Autonomy:
Essential
- Works under broad direction
- Work is often self-initiated
- Is fully responsible for meeting allocated technical and/or group objectives.
- Analyses, designs, plans, executes and evaluates work to time, cost and quality targets.
- Establishes milestones and has a significant role in the assignment of tasks and/or responsibilities.
Influence
Essential
- Influences organisation, customers, suppliers, partners and peers on the contribution of own specialism.
- Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget.
- Has significant influence over the allocation and management of resources appropriate to given assignments.
- Leads on user/customer and group collaboration throughout all stages of work.
- Ensures users’ needs are met consistently through each work stage
- Builds appropriate and effective business relationships across the organisation and with customers, suppliers and partners.
- Creates and supports collaborative ways of working across group/area of responsibility.
- Facilitates collaboration between stakeholders who have diverse objectives.
Business Skills:
Essential
- Demonstrates leadership in operational management
- Analyses requirements and advises on scope and options for continual operational improvement.
- Assesses and evaluates risk.
- Takes all requirements into account when making proposals.
- Shares own knowledge and experience and encourages learning and growth.
- Advises on available standards, methods, tools, applications and processes relevant to group specialism(s) and can make appropriate choices from alternatives.
- Understands and evaluates the organisational impact of new technologies and digital services.
- Creatively applies innovative thinking and design practices in identifying solutions that will deliver value for the benefit of the customer/stakeholder.
- Clearly demonstrates impactful communication skills (oral, written and presentation) in both formal and informal settings, articulating complex ideas to broad audiences.
- Learning and professional development — takes initiative to advance own skills and identify and manage development opportunities in area of responsibility.
- Security, privacy and ethics — proactively contributes to the implementation of appropriate working practices and culture
Technical Skills
Essential
- Windows Server OS, Windows Desktop OS, Office 365, MS Office Desktop, Microsoft Active Directory and Azure AD, Antivirus solutions, Cisco Networking, Cisco Wireless, SolarWinds and others, Service Desk +, VmWare, Firewalls, Mac OS, Microsoft Azure, PowerShell, MS SQL Server, Dell Unity SAN, Microsoft SCCM, Telephony Systems (Cisco or Alcatel), Load Balancers
Desirable
- MS IIS, MS Sharepoint, Cloud WAF, “Paas, SaaS, IaaS”, Infrastructure As Code, Mirth Integration Engine, Power Automate, MS Teams forms, SIP & SBC
Training, Knowledge and Experience
Essential
- Master’s degree, NVQ Level 5, VQ Level 7 or relevant experience.
- Requires extensive relevant work experience deploying and/or administrating infrastructure solutions.
- Requires strong knowledge and experience with multiple infrastructure solutions.
- ITIL Foundation certification
- Agile Certification or exposure
- Relevant industry certification is required.
- Is fully familiar with recognised industry bodies of knowledge both generic and specific, and knowledge of the business, suppliers, partners, competitors and clients.
- Develops a wider breadth of knowledge across the industry or business
- Applies knowledge to help to define the standards which others will apply
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Applying for this NHS job
This advert is for Technical Support Analyst - Advanced with University Hospitals Bristol and Weston NHS Foundation Trust in Weston General Hospital. It is listed as a Band 7 IT support officer role. The advertised salary is £49,387 - £56,515 pa. The contract type is 24 months (Secondment/Fixed Term). The application deadline is 20 Sep 2026.
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