Technical Services Manager - EUC

Job overview

This is an exciting opportunity for a driven IT professional with strong End User Computing experience and excellent Leadership and Communication skills to join our IT department. Working in a busy and dynamic environment, you will be responsible for guiding the work of the End User Computing Team providing a leading-edge desktop environment for internal users. This will include deploying and managing a modern desktop environment (plus supporting infrastructure), defining and delivering the transformation strategy for the desktop environment and contributing to the service operations improvement.

You will already have very strong Windows 11 desktop and Microsoft desktop skills in general and will have proven experience of leading or managing teams. As the Technical Services Manager - EUC you will ensure our IT Service Desk delivers a high-quality service to end users and that processes are followed to meet business needs, working in close collaboration with Infrastructure and Projects teams to evolve standards for hardware, software and security in the desktop environment to improve Desktop

Main duties of the job

• Managing the whole desktop computing environment to ensure that laptops, Desktops and other access devices are built and maintained to high standards of performance and security.
• Application Packaging and deployment with Install shield or equivalent applications with modification and creation of custom MSI packages.
• Manage the deployment of desktop images using VDI technologies such as VMware Horizon View.
• Deployment of Windows Apps using an MDM
• User Profile Management techniques regards to Roaming profiles, User Profile Disks and 3rd party technologies (Citrix Profile Manager/Profile unity etc.).
• Auto Provisioning of devices using Azure cloud, Intune device management and dual joining of computers to on-perm AD and Azure AD.
• Manage all EUC service desk incidents and changes to ensure that the appropriate staff are engaged.
• Patch management of windows end user devices (Manage Engine).
• User management (Active Directory, File services, printing).
• Cyber Security hardening of desktop images to provide users a secure, on-demand and scalable computing environment.
• Change Management should be used for any changes to image versions and the post holder must manage this process.
• Work with Cyber Security, IT Compliance & Risk Management to maintain low operational risks.
• Manage the EUC Team which consists of 4 members of the team. Ensure relevant PDR’s, Training and developments are completed.

Detailed job description and main responsibilities

Please see attached JD/PS

Please note that this job vacancy may close before the advertised closing date if a sufficient number of applications are received. To ensure your application is considered and to avoid disappointment, we advise submitting your application as soon as possible.