Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
20 listedRequirements the employer expects applicants to meet.
- Experience
Theoretical and specialist knowledge across one or more information technology platforms; Desktop Virtualisation, Data & Voice Networking, Security, Mobility, Peripheral Hardware.
- Experience
Significant experience of IT Service Management, Incident Management, Problem Management, and Change Management.
- Experience
Significant experience in participating in technical problems to resolution, including working within a team and including external suppliers.
- Experience
Experience in participating in project delivery of technical projects.
- Experience
Experience in assisting with report writing, being operating procedures, options appraisals, and user guides.
- Qualifications
Degree level qualification or equivalent in computing or related field.
- Qualifications
Higher National Diploma (HND) in IT.
- Qualifications
Technical accreditation in at least one or more of the following: Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA).
- Qualifications
ITIL Foundation Certificate.
- Qualifications
Evidence of continuing professional development.
- Skills and Knowledge
Excellent interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to IT-illiterate.
- Skills and Knowledge
Excellent verbal/written communication skills, with the ability to present within a group.
- Skills and Knowledge
Good team-player, highly motivated individual to support the delivery of an efficient, effective customer-focused support service.
- Skills and Knowledge
Good presentation and negotiation skills.
- Skills and Knowledge
Excellent planning and time-management skills.
- Skills and Knowledge
Good negotiating and relationship-building skills.
- Skills and Knowledge
Able to set clear and appropriate priorities, with the ability to deal with conflicting demands, unpredictable work patterns, and multiple deadlines.
- Skills and Knowledge
Good technical knowledge to understand and resolve technical problems.
- Skills and Knowledge
Good knowledge of data protection and information security/governance issues.
- Skills and Knowledge
Practical understanding of NHS IT Security issues.
Desirable
2 listedAdditional qualities the employer would prefer.
- Qualifications
ITIL Practitioner qualification.
- Qualifications
Microsoft Certified Systems Engineer (MCSE), Certified Virtualisation Expert (CVE) or Citrix Certified Architect (CCA).
Job summary
NHS Band 5 Salary: £32,073 - £39,043 per annum.
Hours Per Week: Full Time, 37.5 per week.
Contract Type:2 x Temporary for 18 months.
Main duties of the job
Play a specialist technical role in the provision of effective, efficient and fully integrated IT operational services that maximise their availability and integrity for end-users and optimise the value gained by the Trust from its investment in IT. This will be achieved by:
- Conduct Daily technical task checks, log and escalate tickets within IT Technical Services Team as appropriate.
- Act as incident management and service request triage point of contact for the Technical Services team, check tickets escalated to IT Technical Services for required detail and assign to the appropriate resource as directed.
- Support and assist the IT Technical Services Specialists by undertaking routine server maintenance and housekeeping tasks when required.
- Supporting the departments ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management.
- Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users and integrity of their data.
About us
Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.
The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.
Details
- Date posted: 28 August 2026
- Pay scheme: Agenda for change
- Band: Band 5
- Salary: £32,073 to £39,043 a year
- Contract: Fixed term
- Duration: 18 months
- Working pattern: Full-time
- Reference number: REF2594K
- Job locations: Queen Alexandra Hospital, Southwick Hill Road, Cosham, PO6 3LY, United Kingdom, St Mary's Hospital (IOW), Parkhurst Road, Newport, PO30 5TG, United Kingdom
Job responsibilities
- Conduct collection Daily Task checks and log calls and escalate findings as necessary within IT Technical Services Team
- Triage Unassigned escalated calls to IT Technical Services team, check they contain necessary detail and information to be progressed. Assign calls to IT Technical Services team members with guidelines provided
- Working alone on IT systems and modifications to existing IT systems, or with partners, vendors or colleagues on more complex systems. Specifies user/system technical requirements, including the overall management of the system implementation and transition into both the Operational Service and Centre.
- Executes test plans, to verify correct operation of completed system implementations.
- Enables the software builds ready for loading onto the target hardware. Held within a standard configuration arrangement, conducts a series of tests and records the details of any failures.
- Enables test specifications as required for testers to follow, carries out fault diagnosis relating to extreme complex problems as part of installations, reporting the results of the diagnosis in a clear and concise manner.
- Assist diagnosis of complex and recurring IT incidents in order to reduce the number of IT service failures and improve the IT user experience.
- Assist support major problem reviews with the intention of identifying what went wrong, right and what can be done to improve the response in the future. Outcome of the review should also identify how to prevent the reoccurrence of the major problem.
- Assist diagnosis of complex and recurring IT incidents in order to reduce the number of IT service failures and improve the IT user experience.
- Assist support major problem reviews with the intention of identifying what went wrong, right and what can be done to improve the response in the future. Outcome of the review should also identify how to prevent the reoccurrence of the major problem.
- Following agreed procedures, provide advice on systems, and IT services as part of the incident resolution.
- Provide an effective interface between IT Users and service providers, including external commercial suppliers where applicable.
For full job details and person specification, please refer to the Job Description.
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Applying for this NHS job
This advert is for Technical Services Engineer with Portsmouth Hospitals University NHS Trust in Portsmouth, England. It is listed as a Band 5 Engineer role. The advertised salary is £32073.00 to £39043.00. The contract type is Fixed-Term. The application deadline is 23 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (28 Aug 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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