Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
20 listedRequirements the employer expects applicants to meet.
- Skills
Good communication skills ensuring that service users, staff and carers are treated in a polite and efficient manner, using tact and confidentiality at all times.
- Skills
Good organisational skills, with the ability to respond to multiple requests and the ability to efficiently manage and organise own workload
- Skills
Good office skills being able to work under pressure and deadlines
- Skills
Microsoft Office packages including Word, Excel, Outlook and Publisher
- Skills
Typing to a high standard, including letter writing and formatting
- Skills
Good understanding of information governance and patient confidentiality
- Skills
Professional telephone manner with the ability to deal with difficult conversations professionally and compassionately.
- Experience
Considerable experience in an office administration role
- Experience
Extensive experience of Microsoft Office packages, including Word, Excel, and Publisher
- Experience
Typing and formatting letters
- Experience
Data inputting and monitoring
- Experience
Outlook and diary management
- Experience
Extensive customer service experience
- Experience
Planning and scheduling events, meetings, diary appointments
- Experience
Petty Cash and Office finance
- Experience
Understand data reports
- Experience
Use of Clinical systems
- Experience
Minute Taking
- Qualifications
NVQ 3 in Business Administration or equivalent qualification or relevant experience
- Qualifications
Good standard of general education including English
Desirable
7 listedAdditional qualities the employer would prefer.
- Experience
Experience of working in a medical or NHS setting
- Experience
Experience of working in a mental health environment
- Experience
Familiar with Trust database systems preferably RIO
- Experience
Finance/Procurement systems
- Experience
Big Hand
- Experience
Data cleansing
- Qualifications
RSA or equivalent qualifications
Job overview
An exciting opportunity has arisen for a reliable, organised and enthusiastic person with a strong work ethic to join our committed administration workforce in Child & Young People (CYP) Services Urgent Care for 37.5 hours per week.
This is an office-based position with some flexibility for home working. There may be an expectation to be part of covering an occasional evening clinic up until 8 pm on a rota basis or to travel to a different base if required to support the needs of the service, or to attend training. Mileage is paid at a standard rate.
You will have a strong work ethic and be a key member of a friendly administration team providing a high standard of administration support. You will also be responsible for contributing to the smooth and efficient running of the office, to include referral processing, typing and formatting of correspondence, and other data requirements using Word, Excel, clinical systems and Microsoft Teams. There will also be a requirement for note-taking and other requirements of supporting a meeting.
It is a busy role and there will be a need to join a rota to ensure reception is covered. You will be dealing with a wide range of enquiries in a welcoming yet
professional and sensitive manner, ensuring confidentiality at all times.
We will offer training and development opportunities for the successful applicant.
Please contact Teresa Shane, Urgent Care Admin Lead on teresa.shane@nhs.net
Main duties of the job
This will include, but is not limited to:
Inputting referrals and data onto the clinical system.
Navigating and updating clinical systems and electronic databases.
Gathering information.
Organising and contacting young people and families by telephone or letter to offer an appointment.
Typing letters and correspondence using audio/copy typing and word processing systems.
Diary management.
Help to assist with data monitoring using excel and Power BI housekeeping reports.
To provide individual administration support as required.
To assist with coordinating meetings including the provision of note taking, preparation and circulating supporting documentation.
To provide reception support as required, including answering phones and greeting visitors.
Liaising with internal and external providers.
Maintaining the services' shared online workspace/website if required.
Monitoring email inboxes and dealing with requests promptly.
Ordering and managing invoices through the procurement system.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for complete details regarding this post.
When completing your application, please demonstrate how you meet the role criteria.
We can also offer you many staff benefits to help support you which include:
- Early access to Psychological Therapies and Physiotherapy
- Competitive annual leave allowance
- Car leasing scheme
- NHS pension scheme
- Free eye tests
- Money saving options through our salary sacrifice scheme
- Discounts on major high street retailers and restaurants
Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.
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Applying for this NHS job
This advert is for Team Secretary/Administrator with Lincolnshire Partnership NHS Foundation Trust in Lincoln, England. It is listed as a Band 3 Team secretary role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 17 Sep 2026.
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