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Job overview
Team Secretary Band 3 - 37.5 hours per week, based at Swanswell Point.
PREVIOUS APPLICANTS NEED NOT APPLY
Coventry & Warwickshire Partnership NHS Trust has an exciting opportunity for individuals with excellent secretarial, communication and organisational skills to join our admin team. You will have the option to work from home on a rota basis once fully trained as well as working in the office based at Swanswell Point, Coventry. This is a full time post and the successful candidates will need to be able to work Monday to Friday 9am – 5pm.
Main duties of the job
You will play an important role within the wider admin team to provide efficient and comprehensive administration support to the clinicians, Consultants and managers. You will work within an integrated and skill mixed admin team supporting the clinical service delivery within Mental Health. Team Secretaries are vital members of the team providing support to clinicians, Consultants and managers and supervising the day to day workload of the Admin Support colleagues.
Detailed job description and main responsibilities
You will support the standardisation of admin support across the Trust to improve the efficiency and effectiveness of the admin support received by clinical services. We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work. We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care would be an advantage. You will need to be computer literate in Word, Excel and Outlook with excellent accuracy in data input. Experience of both minute taking, and digital dictation is essential as you will be required to attend Professional and Safeguarding meetings to take minutes. You must have the ability to multitask, manage and prioritise your own workload and be able to work on both your own initiative and as part of a team.
We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Person specification
Experience
Essential
- Experience of working in a busy office / customer care environment
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C)
- QCF Business Administration Level 2 (or equivalent qualification / experience/ willing to work towards completion of this)
- QCF Customer Service Level 2 (or equivalent qualification / experience/ willing to work towards completion of this)
Personal Attributes
Essential
- Trust Values
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Ability to travel to multiple sites
Knowledge and Skills
Essential
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills/ Digital Dictation
- Ability to manage and prioritise own and other’s workload and use own initiative
- Understanding of working in a supervisory role
- Good organisation skills and ability to multitask
- Good time management skills
- Good knowledge and understanding of reception / office procedures
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to maintain relevant recording and information systems
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
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Applying for this NHS job
This advert is for Team Secretary with Coventry and Warwickshire Partnership NHS Trust in Coventry, Midlands, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 17 Jul 2026.
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