Team Secretary

Job overview

Are you looking for a role where your work genuinely makes a difference every day? Do you want to be part of a team that is committed to continuous improvement, high standards, and delivering the best possible experience for patients.

We are seeking a proactive and passionate Team Secretary to join our Community Mental Health Team (CMHT). This is a vital role within a busy and evolving clinical service, providing high‑quality secretarial and administrative support to the Consultant Psychiatrist and multidisciplinary team, enabling clinicians to focus on delivering compassionate, person‑centred care.

This role is ideal for someone who enjoys working independently, uses their initiative to solve problems, and takes pride in keeping services running smoothly.

Our team is forward‑thinking and motivated, with a strong focus on learning, development, and improving the way we work to enhance patient experience and outcomes. You will be valued as an integral member of the team, with opportunities to develop your skills, contribute ideas, and grow your career within mental health services.

If you are organised, compassionate, and driven to be part of a team that strives to make a positive difference, we would love to hear from you.

Main duties of the job

• To attend multi-disciplinary meetings, ward rounds and case conferences to take minutes, ensuring timely production and distribution to all concerned as and when required.
• To arrange meetings, including the organisation of venue and catering arrangements as requested.
• Communicate with all disciplines within the Team and across the Directorate as well as clients, carers, GPs, Pharmacies and other agencies involved in client care.
• Receive telephone calls from patients, relatives, GPs and other professionals involved in patients’ care, seeking advice and guidance from senior staff on more complex issues.
• Liaise with other departments and hospital as necessary.
• To liaise with other team members to ensure that all patients notes/client files are available when required.
• Ensure relevant clinical information is supplied to the coding department.
• Maintain Consultant’s diary.
• Use a variety of communication and interpersonal skills and have the ability to foster good working relationships at all levels.  Will need to receive and transmit routine information requiring tact, persuasive and empathetic skills when dealing with distressed clients and carers in person or by phone and be aware of the reporting system should an incident occur.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.