Search for more jobs in London
Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
7 listedRequirements the employer expects applicants to meet.
- Experience
Experience of working at a Band 6 or Band 7 Level
- Experience
Experience managing, supervising, or coordinating staff. Experience in crisis, urgent care, home treatment, liaison psychiatry, SPA, duty or assessment functions.
- Experience
Experience managing risk, safeguarding concerns, and complex operational situations.
- Experience
Experience monitoring performance standards and supporting service delivery improvements.
- Training & Qualifications
Registered mental health practitioner with current professional registration where required.
- Training & Qualifications
Educated to degree level or equivalent experience in a health or social care discipline.
- Training & Qualifications
Evidence of continuing professional development. Training or experience relevant to crisis care, risk assessment, safeguarding, management or quality improvement.
Desirable
5 listedAdditional qualities the employer would prefer.
- Experience
Experience managing a multi-disciplinary team.
- Experience
Experience of quality assurance monitoring, audit leadership, roster management, recruitment, complaints, incidents, or budget awareness.
- Experience
Experience working with NHS 111, VCSE crisis alternatives or multi-borough services.
- Training & Qualifications
Management or leadership qualifications.
- Training & Qualifications
Project management qualifications. Training in telephone triage, urgent care, crisis pathway models, quality improvement, coaching, or supervision.
Job overview
We are looking for a clinically credible and operationally confident leader to join the new Crisis Access Hub as Band 7 Team Manager. This is a working Team Manager role within the Crisis Pathway Redesign Programme. The Hub provides telephone and electronic referral screening, prioritisation, signposting and onward routing across Kingston, Merton, Richmond, Sutton and Wandsworth. It does not provide face-to-face assessment, home visits or treatment. This is a Full Time, Monday-Friday 9am to 5pm role with the option of flexible working hours as our peak demand will be between 12-6pm.
Main duties of the job
The post holder will provide day-to-day operational management of the Crisis Access Hub while also working clinically within the screening function. You will oversee safe staffing, demand, referral flow, escalation, performance and quality during shifts, while contributing directly to referral screening and pathway decision-making. You will monitor response to screening times daily, take action to support delivery of the 1-hour target, and use data, audit, incidents and feedback to drive improvement. You will line manage staff, support supervision and wellbeing, and ensure Band 6 and Band 7 practitioners work with clear roles and escalation arrangements.
Detailed job description and main responsibilities
About our locations:
The contractual base for the Crisis Access Hub is to be Springfield Hospital. The service will support referrals across Kingston, Merton, Richmond, Sutton and Wandsworth. This role requires both on site and remote work. Successful applicants must be able to conduct some elements of the role from home.
Job description:
The main core responsibilities of the role are to:
- Provide day-to-day operational management of the Crisis Access Hub during shifts, including staffing, workflow, escalation and performance oversight.
- Work clinically within the screening function, undertaking referral screening, prioritisation, signposting and pathway decision-making.
- Monitor response to screening times daily and take corrective action to support achievement of the 1-hour screening target.
- Line manage, supervise and support staff, including PADR, wellbeing, sickness absence, rostering, induction and development responsibilities.
- Lead audit, quality assurance, incident learning, feedback review and service improvement activity, escalating unresolved clinical, operational or system risks to senior leads.
The post holder will be expected to work in line with Trust values, policies and procedures, including requirements relating to safeguarding, confidentiality, equality and diversity, information governance, health and safety, and professional conduct.
Use of Artificial Intelligence (AI) in job applications
If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form.
Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure.
Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role.
Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience.
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
WhatsApp job alerts
Get instant WhatsApp alerts for Band 7 Manager and Corporate roles in London
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Team Manager with South West London and St George's Mental Health Trust NHS Trust in London, England. It is listed as a Band 7 Team manager role. The advertised salary is £49,387 - £56,515 per annum inclusive of Inner London HCAs. The contract type is Permanent. The application deadline is 30 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (16 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.