Team Manager

Job overview

Crisis Resolution Home Treatment Teams (CRHTT) offer short-term crisis intervention for adults living within the Trust borough catchment areas. The aim of the service is to treat patients in the community with an intensive recovery-focused approach and prevent admission to hospital for patients being considered for acute hospital admission or to facilitate early discharge from hospital. We also provide support to carers and loved ones during this period.

We are a multidisciplinary previously HTAS accredited team, who work closely with our colleagues in the community, acute inpatients wards and other sector organisations.

We are passionate about providing person centred care, tailoring care plans to suit the needs of all individuals involved during the care spell and providing a range of psychosocial interventions. The Service operates a 24/7 service, with a Night Home Treatment Team service  function .

Main duties of the job

• Provide strong operational leadership and day-to-day management of the Richmond Home Treatment Team.
• Lead, motivate, and develop a multidisciplinary workforce, fostering a culture of excellence, accountability, and continuous improvement.
• Ensure delivery of high quality crisis assessment and home treatment interventions in line with national standards and best practice.
• Manage team performance, workforce planning, recruitment, supervision, and staff development.
• Monitor quality, safety, and performance indicators, implementing improvement initiatives where required.
• Work collaboratively with inpatient wards, community mental health teams, emergency services, primary care, and partner organisations.
• Ensure effective risk management and safeguarding practices across the service.
• Lead on service transformation and contribute to strategic developments within urgent and emergency mental health care pathways.
• Manage budgets and resources efficiently to deliver value for money and positive patient outcomes.

Detailed job description and main responsibilities

Service Delivery  To manage services against agreed health and local authority targets and out comes framework.

To coordinate comprehensive mental health assessment for people referred into the service

To develop and sustain effective working relationship with staff in other relevant statutory and non-statutory agencies.

To maintain a healthy, safe and productive work environment.

To work in a collaborative way with service users to promote choice and hopefulness to ensure a recovery orientated approach.

To promote and initiate any action to safeguard vulnerable adults. Staff Management

To manage and develop staff through the Knowledge & Skills Framework or equivalent appraisal process.

To enable other staff to reflect on their own values, priorities, interests, and effectiveness through the provision of professional and clinical supervision in accordance with the Trust procedure.

To offer support to clerical and administrative staff and assisting the Team Manager in overseeing clerical procedures.

To prepare annual appraisals and evaluations for supervised staff, including the identification of training and development needs.   Management Responsibilities  To ensure effective budget management of staffing, commissioning and where appropriate, individualised budgets.

To manage the care delivery and service coordination in terms of supervising staff, referrals, zoning and risk assessment , decision-making and reviews.

To negotiate and problem solve in challenging situations where agreement is required.

To chair meetings, attend meetings, respond to operational situations and emergencies.

To be responsible for managing referrals to the team.

To have direct access to the team devolved budgets for service provision.

To participate in training courses/seminars/workshops as appropriate.

To participative in, and where appropriate, leading departmental projects and committees, as directed by the Clinical lead/Manager.

To be responsive to the need for informal supervision across the team.

To promote close working relationships between the team and other sections within the Trust and other relevant agencies.

In conjunction with the Clinical lead/Manager, to advertise, shortlist, interview and appoint staff to the team.

To ensure that staff are keeping professional records, and preparation of necessary reports.

To ensure staff are maintaining data quality.

To maintain contacts with other agencies and professionals in relation to responsibility for overall management of complex cases.

To ensure team members are following Trust and other relevant policies.

To assist the Clinical Lead/Manager in the preparation and presentation of periodic performance reports for the Trust and the CCG / LA.

To further develop the implementation of RIO in Adult Community Services.

To ensure team members adhere to the relevant professional code of conduct, keep up to date and meet professional requirements, in conjunction with the Professional Head.

To co-ordinate the day-to-day operational process, to include timely assessment, coordination of outpatient and home visits and other duties as appropriate.

To ensure the Trust and Social Services’ policies on staff supervision, health and sickness, safety and equal opportunities are adhered to.

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