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Job summary
Internal applicants only LWSW employees only
Please do not share these details outside of the organisation.
30 hours per week - permanent
We are seeking an enthusiastic, innovative, & committed Clinical Team Manager to lead & develop our Specialist Outreach and Recovery Team (SORT) within the Core Community Mental Health Service.
This is an exciting opportunity to join a well-established, multi-disciplinary team supported by a strong senior leadership structure, including dedicated Practice Lead, Psychological staff & Medical support. The role is pivotal to shaping the delivery of high-quality, person-centred care during a period of significant transformation across our community mental health services.
You will be joining a forward-thinking service that places collaboration, innovation, & recovery-focused care at its heart. Livewell Southwest is committed to delivering high-quality services & supporting staff wellbeing, offering opportunities for professional development within a supportive leadership environment.
We welcome applications from individuals who thrive in dynamic environments & are motivated to influence & implement change within community mental health services.
Please note that this role may not be eligible for sponsorship under the Skilled Worker route.
Livewell may close the job advert earlier than the specified deadline.
All staff are expected to be able & willing to work across a 7 day service
Job Share(s) Considered
Main duties of the job
As Clinical Team Manager, you will:
- Provide visible, compassionate leadership to a multidisciplinary team, fostering a culture of excellence, learning, & psychological safety.
- Lead on the implementation of our community model, supporting integrated working with primary care networks, voluntary sector partners, & specialist services.
- Ensure the team delivers timely, evidence-based mental health assessment & interventions for individuals with severe & enduring mental health difficulties.
- Drive quality improvement, ensuring the team consistently meets KPIs and regulatory standards.
- Oversee staff supervision, development, and training, ensuring a highly skilled and motivated workforce.
- Represent the team at internal & external meetings, contributing to the wider mental health pathway development and strategic service planning.
- Support service innovation & change, contributing to service improvement projects & transformation initiatives
The SORT team plays a vital role in the evolving community model, working closely with Primary Care Networks, internal services & partner agencies to improve access, experience, & outcomes for people using mental health services. This is an opportunity to play a leading role in shaping the future of community mental health services. You will be supported to innovate, lead change, & make a meaningful difference to the lives of people experiencing mental health difficulties.
About us
Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.
As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.
We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.
We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.
Details
- Date posted: 08 July 2026
- Pay scheme: Agenda for change
- Band: Band 7
- Salary: £49,387 to £56,515 a year pa, pro rata
- Contract: Permanent
- Working pattern: Part-time, Job share, Flexible working
- Reference number: B9832-2026-NM-10278-2
- Job locations: Avon House, Plymouth, Devon, PL4 7QD, United Kingdom
Job responsibilities
4. MAIN DUTIES/RESPONSIBILITIES
Responsibility for People Management
Provide clinical supervision and line management for specified members of staff within the MDT and ensure all other line management is completed within the team.
To manage the overall team on a day-day basis ensuring that the skill-mix is appropriate to the needs of the patients.
Have the ability to challenge staff where the standards fall below expectation. This will include poor performance issues.
Assist in education programmes for junior staff.
Participate regularly in interview panels.
The post holder will behave in a manner that does not bring the team or Livewell into disrepute.
Responsibility as appointing officer for recruitment of junior staff.
In collaboration with other leads, review workforce development plan which will include skill mix.
To manage and deliver learning from incidents, complaints and PSIRF.
Responsibility for information resources:
Responsible for recording Personalised Care Framework (PCF) and monitoring the quality of data provided by junior staff.
Responsible for SystmOne contacts and monitor the standard of work of junior staff.
Maintain accurate, timely paper and electronic records. Ensure they are kept safely in accordance with Livewell policy.
Maintain electronic diary as Livewell healthcare protocol.
Monitor junior staff ensuring they complete electronic diaries.
Assist SORT service to improve data quality ensuring records meet National Mental Health Minimum Data Set requirements.
Responsibility for financial and/or physical resources
Responsible for the team budget, meeting with management accountant when required to ensure allocated money is spent effectively and within budget.
Authorised signatory for the team budget.
Responsible for the checking and authorisation of eroster and travel claims and forwarding on for payment. This includes nursing and admin if required.
Ensure physical assets are monitored and re-ordered on a regular basis keep a watchful eye on expenditure ensuring costs remain with allocated budget.
The post-holder will be an authorised to make procurements using the ePROC/Oracle system.
Responsible for the use of individual corporate credit card if required and log completed and sent off in time.
Responsibility for administration
Responsible for recording PCF and monitoring the quality of data provided by junior staff.
Responsible for SystmOne contacts and monitor the standard of work of junior staff.
Maintain accurate, timely paper and electronic records. Ensure they are kept safely in accordance with Livewell policy.
Maintain electronic diary as Livewell healthcare protocol.
Monitor junior staff ensuring they complete electronic diaries.
Assist SORT to improve data quality ensuring records meet National Mental Health Minimum Data Set requirements.
Ensuring that line management, supervision and appraisal documentation is in keeping with LSW standards.
There is overall accountability to ensure there is evidence of high-quality care standards within the team in line with CQC key lines of enquiry.
Be able to use a keyboard to enter client data and access information, and use the LSW website, email system and electronic notes system.
Clinically and professional responsible for maintaining client records (paper based or electronic).
Responsibility for people who use our services
The post holder will also be required to complete an assessment of the patients physical presentation during these appointments.
The post holder will be required to monitor progress and assess risk during these appointments and ultimately use these appointments to assess need, and contribute to the care planning and treatment for the patient. The appointments are hoped to provide support and psychoeducation which the post holder will be responsible for providing.
The post holder will be required to respond efficiently and appropriately should the patient require immediate medical intervention.
The post holder will need to work alongside other services involved in the persons care. Ensuring continuity of care, excellent communication and support with care planning and risk management. This could be SEDCAS, CMHS, GPs and other services.
The person will support with signposting where necessary.
Ability to manage and communicate about issues, which can be complex and distressing.
Must be able to maintain professionalism when dealing with occasional aggressive, abusive, or distressed patients and families.
Obtain and record informed consent from clients at each contact in accordance with Livewell SW policy.
Negotiate with clients and carers to identify and formulate client-centred goals and demonstrate ongoing evaluation of client progress using agreed outcome measures, where necessary.
Use appropriate verbal and non-verbal communication tools e.g., instructions, motivation, diagrams, and pictures.
To be able to adapt style of communication if the patient has communication, cognitive or other problems that may create a barrier to communication affecting ultimate treatment outcomes eg using appropriate verbal and non-verbal communication tools e.g. instructions, motivation, diagrams, and pictures.
Have direct face to face responsibility for client contact when assessing or treating.
Dealing with clients daily who may be verbally or physically aggressive. To treat clients who are upset and distressed e.g., when clients and families are coming to terms with a complex mental health condition.
Provide specialist advice via written or verbal instruction to clients, carers and relatives. This may be exercise programmes, health education, preventative or condition- specific advice.
Responsibility for implementation of policy and/or service developments
To plan and develop a robust and multidisciplinary approach to managing patients with physical and mental health needs, within the footprint of Livewell Southwest.
The postholder would also be responsible for the development of future initiatives and will be involved in setting up new processes, and the writing of policies for Livewell.
Identify and manage clinical and other risks. Record near misses and actual events through the incident reporting process.
Undertake measurement, evaluation, and audit of the service to improve quality, standards and contribute to the evidence base. Promptly act on feedback from clients to improve their experience.
The post holder will have responsibility for the development of SORT service as well as working in collaboration with management colleagues to develop frictionless care pathways.
The post holder will work with other senior staff within the recovery pathway, such as CMHT and other stakeholders to develop initiatives and improve care.
Continuously develop depth of knowledge in own field and support others to do so.
Proactively promote services and seek opportunities for service development or business opportunities.
To contribute to the development and implementation of local/team/departmental policies and standards with support from senior staff and to educate other team members in their implementation.
Work within the multi-disciplinary to team to ensure consistent and equitable application of all Livewell SW policies.
Provide timely data about team performance and client outcome measures related to activity and contract monitoring regularly or as required.
Carry out audit to improve service and compliance with local and national standards, to facilitate best practice and enhance service delivery e.g., audit of the completion of nutrition screening tools on all wards.
To be responsible for producing and updating patient resources in line with current research.
To be responsible for disseminating and implementing local national guidelines and policies.
To attend and contribute to relevant team/service meetings.
To co-ordinate, monitor and maintain up-to-date standards of practice.
PLEASE SEE ATTACHED FULL JOB DESCRIPTION AND PERSON SPECIFICATION
Person specification
Skills
Essential
- An ability to be able to use highly developed interpersonal and communication skills to impact on the behaviour and views of clients with severely challenging, sometimes life threatening behaviours on a frequent basis.
- Ability to undertake a full set of physical observations and respond accordingly.
- Demonstrate a high level of empathy, self-awareness and emotional resilience having to cope with emotionally demanding situations on a frequent basis.
- Able to use advanced analytical skills and to concentrate for prolonged periods during emotive and stressful situations.
- Ability to demonstrate a high level of time management and organisational skills.
- Able to work within codes of practice of NMC policies and procedures
- Highly specialist skills demonstrating varied comprehensive clinical experience in order to deliver best practice for a range of complex conditions.
- Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
- An effective team worker who is empathetic and approachable.
- Proactive, with an ability to set up new initiatives.
- Flexible regarding duties and ability to cope with change
- Ability to take ownership and leadership of new projects, national initiatives and service development.
- Ability to work under pressure and to manage crisis and risk management.
- Ability to work within a structured care pathway across two different services.
Knowledge
Essential
- Schizophrenia symptoms and presentation, knowledge of relapse indicators, pathway, knowledge of evidence based recommended treatments, knowledge of initiatives within the community, knowledge of assessment of physical risk and evidence base.
- Acute Mental Health.
- Mental Health Act and Mental Capacity Act
- Physical health needs.
- Knowledge of Livewell Southwest policies to support management of service.
- Computer literacy skills, including quick and accurate use of keyboard, presentation of data, word processing, electronic delivery of presentations report writing and internet use to inform practice.
Experience
Essential
- Experience of line managing other staff.
- Proven relevant experience in working with those who have acute mental health problems and specifically Schizophrenia.
- Proven experience in assessing mental health of a patient and associated risk management.
- Proven experience in quality improvement and development of projects.
- Proven experience of assessment skills.
- Proven experience of teaching.
- Experience of working in/with internal and external agencies including primary care.
- Competence with clients with complex needs, communication issues and/or challenging behaviour.
- Varied and comprehensive post-graduate clinical experience across a range of clinical areas.
- Senior level experience of working in a multi-disciplinary team.
- Evidence of active participation in audit activities.
- Experience of dealing with distressed clients, carers or colleagues.
- Experience and competence in negotiating and recording aims of treatment and agreeing a plan of action with; client/relatives/carers/medical staff
Desirable
- Experience of leading and developing new initiatives/ services.
- Competence and experience in advanced communication skills including negotiation, motivational interviewing and evoking behavioural change in complex cases.
- Experience of working in a mental health unit/ ward.
- Experience and evidence of developing evidence based literature, guidelines and protocols for a range of more complex needs for a wide range of people e.g. clients with Mental Illness or neurological impairment, carers, general public and healthcare workers.
Qualifications
Essential
- RMN/Dip HE/BSc Mental Health.
- Nursing with relevant experience.
- RGN/Dip HE/BSc General Nurse with relevant experience.
- NMC registration.
- Significant relevant experience and/ or evidence of post grad level study in a relevant area.
- Evidence of on-going professional development. There is a requirement to ensure that training is undertaken to ensure sufficient knowledge in both physical and mental health needs.
Desirable
- Working towards or hold a certificate in counselling skills or have extensive counselling experience.
- European Computer Driving Licence.
- Clinical Supervisory Skills Course.
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Applying for this NHS job
This advert is for Team Manager with Livewell Southwest in Plymouth, South West, England. It is listed as a Band 7 Manager and corporate role. The advertised salary is £49,387 to £56,515 a year. The contract type is Permanent. The application deadline is 14 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (08 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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