Team Manager

Job summary

An exciting opportunity has opened for a Team Manager position as part of the North of England Commissioning Support Unit (NECS); working on the Cervical Screening Administration Team (CSAS)based in our Leeds site.

The successful candidate will be responsible for working with a team of screening officers, supporting them with cervical screening queries, completing quality checks and conduction coaching with team members. They will need to ensure that work is completed to KPI targets with a high level of accuracy. They will also be required to work closely with their senior screening officer developing monthly plans to support their team.

Main duties of the job

The post holder will be responsible for supporting the provision of high quality, efficient and customer focused service. They must have the capability to function well as part of a team and be able to work independently and must have excellent interpersonal skills that will facilitate flexible approach to problem solving. They will be responsible for delivering a first-class service and will therefore be driven, diplomatic, personable, proactive and professional.

The candidate must be an experience Team manager with a good understanding of management and coaching experience. They will receive Cervical Screening pathway training once they join the team. The successful candidate will have excellent written and oral communication skills and be able to provide detailed complex reports and presentations when required.

About us

At NECS we are very proud to be part of the NHS England family. We are one of the very few truly customer-owned entities within the NHS. We have grown from our roots in the North East to be an NHS business with customers the length and breadth of the UK and further abroad. Our customer base has diversified significantly over this period, and we are now very pleased to be serving NHS providers as well as commissioners, NHSE regions, Local Authorities, General Practices and national NHSE Directorates.

NECS combines specialist skills and expertise with scale and resilience to achieve required results. We combine core NHS values with a sharp focus on customer care and a relentless pursuit of continuous improvement. We very much see ourselves as a key partner in the future success of the healthcare system and we take our share of the responsibility for shaping effective delivery.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. Were passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that as well as an excellent benefits package including generous holidays and pension plus free car parking and access to NHS discounts.

Details

• Date posted: 04 September 2026
• Pay scheme: Agenda for change
• Band: Band 5
• Salary: £32,073 to £39,043 a year
• Contract: Fixed term
• Duration: 6 months
• Working pattern: Full-time, Flexible working
• Reference number: I9869-CSAS-7976
• Job locations: Lister House, Unit B, Plaza 27, Gelderd Road, Leeds, LS27 7JN, United Kingdom

Job responsibilities

JOB PURPOSE

• Manage a team of Screening Officers, ensuring all daily objectives, KPIs and SLAs are achieved.
• To provide professional guidance, advice and support internally and to customers where appropriate.
• Review and develop Standard Operating Procedures for the team where appropriate.
• Provide support across the full range of staff management e.g. sickness absence, annual leave etc.

DIMENSIONS

This role supports the National Cervical Screening Programme and is vital in supporting womens health and saving lives ensuring that women receive invites/reminders, processes test results by:

• Ensuring staff maintain the accuracy of clinical and demographic information in a specialised database (The NHS Information Authority National Screening Programmes Exeter System) including the upload, processing and validating of large batches of clinical results and the resolving of any discrepancies or anomalies in the data in an end to end process.
• Ensuring staff are preparing, quality checking and distributing all printed material associated with the Cervical Cytology Screening schemes within national and local timescales and audit requirements.
• Ensuring staff are providing information and advice to users of the scheme including the general public in line with SOPs and guidance.
• This post has line management responsibility for a team of a number of screening officers.
• The post holder will have authority to approve travel expenses, annual leave, sickness absence, overtime in line with delegated approval limits.

KEY RESULT AREAS

The post holder will:

• Contribute to the day-to-day management of the Cervical Screening Administration Service (CSAS).
• Manage, reschedule, prioritise and plan for any day to day adjustments that arise to deliver the screening service in line with the daily Lablinks contractual deadlines.
• Manage the communication of complex and sensitive information/data.
• Management of risks pertaining to the screening service linking in with NECS risk management policies and procedures.
• Management and delivery of improvement projects.
• Manage the delivery within the service level agreement adhering to the work instructions to deliver in line with customer expectations.
• Regularly support the Operations Managers and pier Team Managers in the collation of the reporting requirements for CSAS in line with the specification.
• Manage and co-ordinate the sharing of knowledge and lessons learnt across teams and projects to ensure effective working and learning.
• Carry out audits (CSLP) including raising SILs - weekly.
• Participate in arrangements for cross cover during periods of annual leave and sickness.
• To act as a leader in response to issues, which are often urgent.
• Provide Line Management to an agreed number of staff.
• Provide a coaching / mentoring environment to your team.
• Participate in the recruitment and selection of staff.
• Assist in the management of the induction of new staff and staff training as required, participate and be updated in the ongoing technology packages which are/and will become available.
• Support the Operational Managers to implement all relevant systems, audit results and processes and to ensure that the team can maximise its performance against performance level agreements.
• Contributes and proposes changes to working practices for the Cervical Screening service.
• Maintain the strictest level of confidentiality at all times.
• In conjunction with HR managing poor performance and discipline as they arise within the team.
• Be conversant and comply with the organisations, policies and procedures.
• The Team Manager will be expected to work on their own initiative within appropriate occupational guidelines, referring to the Operations Manager as necessary.
• Deputise for the Operations Manager in their absence, providing effective management of the team activity and resources.
• Represent the team positively and proactively at relevant meetings or forums either within NECS or with external stakeholders.
• Support the delivery of excellence to customers.
• System administrator for ESR.
• Participate in Daily Buzzes with Operations Manager.
• Lead Daily Buzzes with the team.
• To support training and development.
• To maintain personal professional competency and appropriate development.
• To carry out the duties and responsibilities of the post in accordance with organisational policies.
• Ensure compliance with organisational standards.