Job overview
An opportunity has arisen for a highly motivated and enthusiastic Team Leader to join our ENT & Audiology team at Northwick Park Hospital.
The role is challenging and the post holder would be expected to work on their own initiative, whilst having the support of peers and the Service Manager. Applicants are required to be computer literate with sound knowledge of Microsoft Excel.
Your role will be crucial to the smooth running of the services, as you will be managing the local admin team. You will have excellent interpersonal skills to ensure that all patients have a positive experience of the service.
You will be able to work independently using your own initiative while maintaining your role as a strong team player.
Training will be provided for our IT systems and local processes.
Main duties of the job
To provide day-to-day operational management for the outpatient teams including recruitment, appraisals and continuous professional development for all secretarial staff Support the General Manager, Service Manager and Clinical Team in delivering the Trust’s key performance targets through effective and flexible use of physical resources to minimise waste. To support the General Manager, Service Manager and Clinical Lead in formulating the strategic direction of services. To liaise with the multidisciplinary teams, to facilitate improvements in quality of care using lessons learned from adverse incidents and patient complaints.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification
Person specification
Skills & Attributes
Essential
- Ability to work under pressure, demonstrating skills to balance competing demands
- Be able to demonstrate ability to develop staff, and create a positive employment environment to encourage effective performance
- High level verbal communication skills including negotiation skills, written communication and skills in report writing
Desirable
- Team building – involving and valuing the team to treat a collaborative environment
- Adaptability – flexible to change circumstances and be able to adjust strategies as needed
Knowledge & Experience
Essential
- IT literate including extensive experience of Microsoft Office applications, database software and hospital systems
- Excellent understanding of the RTT waiting times guidance
- Experience of staff management
Desirable
- Previous NHS experience of outpatient management
- Previous Cerner experience
- Knowledge of RTT and tracking patients, experience of monitoring waiting times data
Education & qualifications
Essential
- Educated to A-level/NVQ level 3 or equivalent relevant experience
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Applying for this NHS job
This advert is for Team Leader ENT & Audiology with London North West University Healthcare NHS Trust in Harrow, London, England. It is listed as a Band 5 Manager and corporate role. The advertised salary is £36,943 - £44,900 pa Inclusive of High Cost Area Supplement. The contract type is Permanent. The application deadline is 13 Jul 2026.
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